# Downloading time lapse issue **URL:** \ **Category:** Cameras\ **Tags:** cam-pan-v2\ **Created:** [January 3, 2022, 3:57pm UTC](https://forums.wyze.com/t/downloading-time-lapse-issue/209904 "2022-01-03T15:57:39Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![timstik](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/timstik/32/3126_2.png) [@timstik](https://forums.wyze.com/u/timstik)\ **Post date:** [January 3, 2022, 3:57pm UTC](https://forums.wyze.com/t/downloading-time-lapse-issue/209904/1 "2022-01-03T15:57:39Z")
While trying to download a timelapse video on a Pan Cam with phone and cam on the same wifi network, it gets to 99% and stops. Multiple attempts fail. Waiting 30 minutes at 99% seems adequate but no. Suggestions? ---
**Author:** ![timstik](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/timstik/32/3126_2.png) [@timstik](https://forums.wyze.com/u/timstik)\ **Post date:** [January 3, 2022, 3:59pm UTC](https://forums.wyze.com/t/downloading-time-lapse-issue/209904/2 "2022-01-03T15:59:30Z")
![Screenshot_20220103-094646_Wyze](https://us1.discourse-cdn.com/wyze/original/3X/0/0/004925d45c1f693d6b386246b4af225acdf4e9d3.jpeg) ---
**Author:** ![spamoni](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/spamoni/32/34695_2.png) [@spamoni](https://forums.wyze.com/u/spamoni)\ **Post date:** [January 3, 2022, 4:34pm UTC](https://forums.wyze.com/t/downloading-time-lapse-issue/209904/3 "2022-01-03T16:34:20Z")
Something to try as recently, I noticed some issue with submitting a log. What I found is if I long Press on the app, go to app info, then do a force stop. close the window down at that point. Then go into the app and try to download them again. You can also restart your phone after doing a force stop. ---
**Author:** ![timstik](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/timstik/32/3126_2.png) [@timstik](https://forums.wyze.com/u/timstik)\ **Post date:** [January 3, 2022, 7:49pm UTC](https://forums.wyze.com/t/downloading-time-lapse-issue/209904/4 "2022-01-03T19:49:51Z")
Uninstalled the app and reinstalled the app. Hard rebooted the router. Hard restart the camera. Waited until everything reconnected automatically. Still only goes to 99% and stops. Even after sitting at 99% for 30 minutes. Oh well. For the record this is the second time lapse I’m trying to download. Number one worked as expected. Just simply worked. ---
**Author:** ![timstik](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/timstik/32/3126_2.png) [@timstik](https://forums.wyze.com/u/timstik)\ **Post date:** [January 3, 2022, 9:20pm UTC](https://forums.wyze.com/t/downloading-time-lapse-issue/209904/5 "2022-01-03T21:20:17Z")
It the time lapse video on the micro SD card that is in the camera? I could easily retrieve the card from the camera and search for it on there. If that’s where the video is. Just a thought. ---
**Author:** ![spamoni](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/spamoni/32/34695_2.png) [@spamoni](https://forums.wyze.com/u/spamoni)\ **Post date:** [January 3, 2022, 9:22pm UTC](https://forums.wyze.com/t/downloading-time-lapse-issue/209904/6 "2022-01-03T21:22:57Z")
I believe it would be on the card. As you indicated, retrieve the card and take a look. I think it will be in its own folder as well. If you have not created a log, I would create it and post the number here. If you opened a ticket, you could post that as well. ---
**Author:** ![dafairlie](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/dafairlie/32/50275_2.png) [@dafairlie](https://forums.wyze.com/u/dafairlie)\ **Post date:** [January 11, 2022, 4:29am UTC](https://forums.wyze.com/t/downloading-time-lapse-issue/209904/7 "2022-01-11T04:29:58Z")
Is there a way to retrieve a time-lapse video when I’m not on the same wifi network? Why not? ---
**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Post date:** [January 11, 2022, 5:07am UTC](https://forums.wyze.com/t/downloading-time-lapse-issue/209904/8 "2022-01-11T05:07:13Z")
@dafairlie Currently you must be on the same WiFi network as the camera, this is due to the large size of the files.