The doorbell was really good, but the warranty is only one year.
After a year and a half or two years, it will stop working. I’ve already had this experience twice.
Like many other customers, the product goes offline and stops working. We tried to reset and reinstall it, but it’s still not working.
Clearly, there is something wrong with the product because this has happened twice already. I’ve been a customer for over 5 years, and I have 14 products and pay a monthly subscription, so we’ve given the company a lot of business.
Now the warranty no longer covers the issue.
Welcome to the Forum, @ra.sergi! 
What product are you actually using? I suspect it may be Video Doorbell Pro because of the length of use and warranty status you describe. You tagged your topic for Battery Video Doorbell, but that became available in October 2025, so it should still be covered by warranty if that’s what you actually have.
What other detail can you provide about your experience and any troubleshooting you’ve done, and what has Wyze Support said when you contacted them?
Thank you for the clarification. Yes, the product is the Doorbell Pro. The second one we purchased was in 2024, and the device is still in great physical condition, but it suddenly stopped working for no reason. It keeps going offline, and we already tried resetting and reinstalling it, but nothing helped. I contacted Wyze Support, and they told me it’s no longer covered under warranty. Unfortunately, this has now happened twice with the exact same product, which makes me believe there may be a recurring issue with the Doorbell Pro.
Thanks for that clarification. I updated your topic tag, so hopefully it will get better visibility to other Video Doorbell Pro users in the community. I don’t have that particular model, so I can’t offer troubleshooting guidance specific to that device, but given what you’ve described so far I wonder if a connectivity issue exists with the Video Doorbell Pro itself, with Chime Pro (which I understand acts as a Wi-Fi hub/gateway for the doorbell camera), or if the root of the issue is with your Wi-Fi source (like if something has changed with the router or gateway that supplies your Internet connection). So far I don’t know if any of the resets you’ve attempted have involved the Chime Pro or the gateway/router, so any ideas I have would just be speculation.
It happened last night after we lost power because of the heavy rain. But our others 14 products is working fine.
In that situation, I’d still restart/reboot your home router/gateway and then re-initiate the setup process for Video Doorbell Pro if it doesn’t automatically connect. If you can get the Video Doorbell Pro to complete the connection step, then you can probably just abort the setup process when you get to the step where the app wants you to assign a name to the device, and I’d expect the doorbell to retain whatever configuration you had previously set. That’s been my experience with other Wyze Cams.
You haven’t mentioned what you’re seeing from your Video Doorbell Pro’s or Chime Pro’s status lights, so, again, anyone reading this topic would be guessing about where your problem might be.
I understand, and I appreciate you trying to help troubleshoot the issue. The status light on the doorbell is blue. And the chime is solid blue I already restarted/reset my Wi-Fi, Doorbell and tried everything I could do on my end. Like I mentioned before, all of my other 14 Wyze products are working perfectly fine only the Doorbell Pro is having this issue.
I also wasn’t sure what you meant by your last paragraph when you said, “anyone reading this topic would be guessing about where your problem might be.” What I’m trying to explain is that it seems odd that the exact same problem has now happened twice with 2 different Doorbell Pro.
By that I mean that no one here can see your devices’ status lights or observe the behavior of the devices, so we’d have to guess at where the communication issue is (i.e., between the Video Doorbell Pro and Chime Pro, between Chime Pro and the gateway/router, etc.). Your mention of solid blue lights on both Wyze devices is helpful and should indicate that they’re connected and working properly, so that additional detail is helpful. 
When did you last try clearing the Wyze app’s cache? If you log into your router or gateway (or use its app or however you manage it), then do you see Video Doorbell Pro or Chime Pro in the list of connected clients? (Like I said, I don’t have this particular Wyze doorbell model, so I’m not sure how it’s exposed to the router, but I’d expect to be able to determine by MAC address whether or not Chime Pro is connected.)