What specific products are you using? You chose the chime-controller tag without indicating which video doorbell you set up, and Wyze Chime Controller is a component that you would install if you’re wiring certain video doorbell models to low-voltage AC to actuate a home’s built-in chime. Are you maybe using Wi-Fi Chime or something else?
Also, please be aware that Wyze currently has an active Service Advisory:
You can follow that in the Forum and/or on the Service Status page.
You may just be trying to set this up at the wrong time. I’d consider trying again later, but it would also help to get your topic better visibility if you can provide details about your products as requested above.