Does uninstalling/reinstalling wyze app cause event footage loss?

I’m having trouble viewing events from 12 hours ago (android). When clicking on an event it just goes back to the WYZE logo screen. I see that this was an issue with others but the thread doesn’t mention ‘androids’ and I have NO IDEA how to ‘search’ threads with keywords on this forum. Please forgive me if I have repeated an ‘already tackled’ issue. I also have no idea how to submit a ticket. I was wondering if I should uninstall then re-install the app. Any and all help will be greatly appreciated.

Welcome, @classymom925! You can uninstall and re-install the app without losing any event videos. They are stored on the server and connected to your account. If you want to submit a ticket you can do that here. :slightly_smiling_face: