# Does the Hub have to be manually reset everytime there is a power failure? **URL:** \ **Category:** Sensors\ **Tags:** sense-hub\ **Created:** [September 1, 2021, 1:17pm UTC](https://forums.wyze.com/t/does-the-hub-have-to-be-manually-reset-everytime-there-is-a-power-failure/194632 "2021-09-01T13:17:20Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![smed](https://avatars.discourse-cdn.com/v4/letter/s/c5a1d2/32.png) [@smed](https://forums.wyze.com/u/smed)\ **Post date:** [September 1, 2021, 1:17pm UTC](https://forums.wyze.com/t/does-the-hub-have-to-be-manually-reset-everytime-there-is-a-power-failure/194632/1 "2021-09-01T13:17:20Z")
I setup my kit 2 days ago. My hub is connected to the router using the Ethernet cable. Last night there was a heavy storm resulting in a power loss for about 2 mins. When it was back, the sense hub went offline. The same happened earlier in the day as I was trying to setup my doorbell and cut the main off. Is this expected behavior? If this is, it seems to be a loophole in the design since monitoring wont work without power. ---
**Author:** ![WildBill](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wildbill/32/41408_2.png) [@WildBill](https://forums.wyze.com/u/WildBill)\ **Post date:** [September 1, 2021, 4:40pm UTC](https://forums.wyze.com/t/does-the-hub-have-to-be-manually-reset-everytime-there-is-a-power-failure/194632/2 "2021-09-01T16:40:55Z")
There is an internal battery that is supposed to prevent this. I have had other issues with the hub going offline, but not due to power. Mine seems to have an issue with losing the wifi connection to my router which will cause it to go offline until I unplug power at which point it reboots itself, which it shouldn’t. There seems to be some design flaw with the hub/firmware. ---
**Author:** ![HDRock](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/hdrock/32/11309_2.png) [@HDRock](https://forums.wyze.com/u/HDRock)\ **Post date:** [September 1, 2021, 5:27pm UTC](https://forums.wyze.com/t/does-the-hub-have-to-be-manually-reset-everytime-there-is-a-power-failure/194632/3 "2021-09-01T17:27:24Z")
All I can tell you is my my power was out for 11 hours the other day , hub is connected via wi-fi , when power was restored the hub came back online with no problem at all ---
**Author:** ![Sam\_Bam](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/sam_bam/32/27630_2.png) [@Sam\_Bam](https://forums.wyze.com/u/Sam_Bam)\ **Post date:** [September 1, 2021, 6:08pm UTC](https://forums.wyze.com/t/does-the-hub-have-to-be-manually-reset-everytime-there-is-a-power-failure/194632/4 "2021-09-01T18:08:24Z")
@HDRock, Curious how you had WiFi if your power was out for 11 hours? I have Tesla Powerwalls. My neighborhood was down for 6 hours two weeks ago. (Not me.), but because it was a miles wide outage, the cable company’s repeaters were down, so no Cable, and no WiFi in the house. (Waiting on Starlink 'cause that will prevent the Internet outage during power outage.) ---
**Author:** ![Sam\_Bam](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/sam_bam/32/27630_2.png) [@Sam\_Bam](https://forums.wyze.com/u/Sam_Bam)\ **Post date:** [September 1, 2021, 6:10pm UTC](https://forums.wyze.com/t/does-the-hub-have-to-be-manually-reset-everytime-there-is-a-power-failure/194632/5 "2021-09-01T18:10:55Z")
@WildBill, Have you considered adding one of the cheap $4-5 WiFi plugs until Wyze fixes that bug? That would allow you to remotely off/on the hub without getting out of the recliner. 🙂 There’s been a flood of offerings for these 4 for less than $20 plugs on Amazon of late. ---
**Author:** ![HDRock](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/hdrock/32/11309_2.png) [@HDRock](https://forums.wyze.com/u/HDRock)\ **Post date:** [September 1, 2021, 6:18pm UTC](https://forums.wyze.com/t/does-the-hub-have-to-be-manually-reset-everytime-there-is-a-power-failure/194632/6 "2021-09-01T18:18:55Z")
> [@Sam\_Bam](#): > > @HDRock, Curious how you had WiFi if your power was out for 11 hours? No you’re misunderstanding me 😃 I didn’t have Wi-Fi when the power was out, the point is my hub is not connected via Ethernet, it has never been connected by Ethernet it is connected via Wi-Fi and still came back up online with no issues when power was restored. I don’t think the battery in the hub even lasts 11 hours ---
**Author:** ![WildBill](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wildbill/32/41408_2.png) [@WildBill](https://forums.wyze.com/u/WildBill)\ **Post date:** [September 1, 2021, 8:53pm UTC](https://forums.wyze.com/t/does-the-hub-have-to-be-manually-reset-everytime-there-is-a-power-failure/194632/7 "2021-09-01T20:53:07Z")
Wouldn’t really help to have a smart plug attached (already have some lying around.) I have to check the lights on the hub to be sure what happened. When it fails there is only one light on the hub not the usual three. Need to find some guide as to what the three lights indicate. ---
**Author:** ![Sam\_Bam](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/sam_bam/32/27630_2.png) [@Sam\_Bam](https://forums.wyze.com/u/Sam_Bam)\ **Post date:** [September 2, 2021, 2:14am UTC](https://forums.wyze.com/t/does-the-hub-have-to-be-manually-reset-everytime-there-is-a-power-failure/194632/8 "2021-09-02T02:14:34Z")
Okay. That makes sense. I thought that it was a simple unplug and plug to reset it. You are reviewing the lights to learn more. ---
**Author:** ![Baldeagle69](https://avatars.discourse-cdn.com/v4/letter/b/c77e96/32.png) [@Baldeagle69](https://forums.wyze.com/u/Baldeagle69)\ **Post date:** [September 2, 2021, 2:08pm UTC](https://forums.wyze.com/t/does-the-hub-have-to-be-manually-reset-everytime-there-is-a-power-failure/194632/9 "2021-09-02T14:08:19Z")
I’ve yet to get a HMS hub where the backup battery works. I’m on my third one now and will be calling them when I get home today. I guess I’ll by on my fourth one soon. Hopefully, the backup battery in that one will work. ---
**Author:** ![HDRock](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/hdrock/32/11309_2.png) [@HDRock](https://forums.wyze.com/u/HDRock)\ **Post date:** [September 2, 2021, 7:48pm UTC](https://forums.wyze.com/t/does-the-hub-have-to-be-manually-reset-everytime-there-is-a-power-failure/194632/10 "2021-09-02T19:48:02Z")
That’s odd that you had three of them that don’t function. Maybe the factory is not plugging in the battery but it could be anything I guess. This is what it looks like inside ![20210425_022528](https://us1.discourse-cdn.com/wyze/original/3X/5/b/5b675b67f24061c50aacbfc3e9de7f8c478a3dbd.jpeg) ![20210425_022640](https://us1.discourse-cdn.com/wyze/original/3X/6/7/67c72cfd0cafdb7b78893ac11669ca475f5c5a9c.jpeg) ---
**Author:** ![R.Good](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/r.good/32/107078_2.png) [@R.Good](https://forums.wyze.com/u/R.Good)\ **Post date:** [September 10, 2021, 2:13am UTC](https://forums.wyze.com/t/does-the-hub-have-to-be-manually-reset-everytime-there-is-a-power-failure/194632/11 "2021-09-10T02:13:09Z")
lost internet today for 20 minutes, hub will not reconnect rebooted router etc etc… how do you reboot the sense hub if there is battery power and it is disconnected from your network? ---
**Author:** ![WildBill](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wildbill/32/41408_2.png) [@WildBill](https://forums.wyze.com/u/WildBill)\ **Post date:** [September 10, 2021, 2:26am UTC](https://forums.wyze.com/t/does-the-hub-have-to-be-manually-reset-everytime-there-is-a-power-failure/194632/12 "2021-09-10T02:26:37Z")
What has worked for me… Unplug the hub from power, hold the setup button until it shuts down, plug it back in. I’ve seen other posts that suggest alternatives, but this has worked for me. ---
**Author:** ![R.Good](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/r.good/32/107078_2.png) [@R.Good](https://forums.wyze.com/u/R.Good)\ **Post date:** [September 10, 2021, 2:27am UTC](https://forums.wyze.com/t/does-the-hub-have-to-be-manually-reset-everytime-there-is-a-power-failure/194632/13 "2021-09-10T02:27:46Z")
Thank you @WildBill. I just found your other post and was about to try it > [@HMS Sense Hub Offline - how to reset the connection?](https://forums.wyze.com/t/hms-sense-hub-offline-how-to-reset-the-connection/175443/18): > > That article is not correct. If you follow it, you just reset the hub. If you unplug it from power first and hold it you will actually turn it off, but only if you disconnect the power. ---
**Author:** ![R.Good](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/r.good/32/107078_2.png) [@R.Good](https://forums.wyze.com/u/R.Good)\ **Post date:** [September 10, 2021, 2:41am UTC](https://forums.wyze.com/t/does-the-hub-have-to-be-manually-reset-everytime-there-is-a-power-failure/194632/14 "2021-09-10T02:41:13Z")
No dice, tried it twice still disconnected. Connected via ethernet. Pulled power cable Held button until i heard the speaker clip and the three rotating lights turned to two dull lights let off the button and plugged the power back in Got the 3 rotating lights again and still disconnected. Did I sequence that right? Update: tried again a couple of times this morning same results, just blinks through the three lights left to right ---
**Author:** ![WildBill](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wildbill/32/41408_2.png) [@WildBill](https://forums.wyze.com/u/WildBill)\ **Post date:** [September 10, 2021, 4:52pm UTC](https://forums.wyze.com/t/does-the-hub-have-to-be-manually-reset-everytime-there-is-a-power-failure/194632/15 "2021-09-10T16:52:57Z")
Did you hold the setup button until all lights go out? ---
**Author:** ![R.Good](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/r.good/32/107078_2.png) [@R.Good](https://forums.wyze.com/u/R.Good)\ **Post date:** [September 10, 2021, 6:25pm UTC](https://forums.wyze.com/t/does-the-hub-have-to-be-manually-reset-everytime-there-is-a-power-failure/194632/16 "2021-09-10T18:25:26Z")
Yessir ---
**Author:** ![WildBill](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wildbill/32/41408_2.png) [@WildBill](https://forums.wyze.com/u/WildBill)\ **Post date:** [September 10, 2021, 10:55pm UTC](https://forums.wyze.com/t/does-the-hub-have-to-be-manually-reset-everytime-there-is-a-power-failure/194632/17 "2021-09-10T22:55:00Z")
If you still had lights, I don’t think it powered off. Shouldn’t be any on. ---
**Author:** ![Sam\_Bam](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/sam_bam/32/27630_2.png) [@Sam\_Bam](https://forums.wyze.com/u/Sam_Bam)\ **Post date:** [September 10, 2021, 11:14pm UTC](https://forums.wyze.com/t/does-the-hub-have-to-be-manually-reset-everytime-there-is-a-power-failure/194632/18 "2021-09-10T23:14:28Z")
If all it takes is pressing the button to reboot and bring it back up. For remote operations, you folks should look at using a Switchbot to push that button remotely. Putt a repurposed V2 next to it to see it, Use the ‘bot’ to press the button. Might have to clamp, bolt or glue the hub down so it doesn’t get pushed around. ---
**Author:** ![R.Good](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/r.good/32/107078_2.png) [@R.Good](https://forums.wyze.com/u/R.Good)\ **Post date:** [September 11, 2021, 2:23am UTC](https://forums.wyze.com/t/does-the-hub-have-to-be-manually-reset-everytime-there-is-a-power-failure/194632/19 "2021-09-11T02:23:35Z")
I think I got it, looks like right when you get the 2 dull lights you have to quickly let off the button then it powers off, i think I was holding it to long. Just have not had a chance to power it back up… Friday Night Lights!!! 🏈 ---
**Author:** ![R.Good](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/r.good/32/107078_2.png) [@R.Good](https://forums.wyze.com/u/R.Good)\ **Post date:** [September 11, 2021, 3:22am UTC](https://forums.wyze.com/t/does-the-hub-have-to-be-manually-reset-everytime-there-is-a-power-failure/194632/20 "2021-09-11T03:22:02Z")
Still didn’t work, ugh, on to the factory reset I guess then re-add of all my sensors, good times. [Next page](https://forums.wyze.com/t/does-the-hub-have-to-be-manually-reset-everytime-there-is-a-power-failure/194632.md?page=2)