# Difficulty reviewing videos with CamPlus **URL:** \ **Category:** Cameras\ **Tags:** cam-v3, cam-v1-v2\ **Created:** [January 5, 2023, 11:46pm UTC](https://forums.wyze.com/t/difficulty-reviewing-videos-with-camplus/253711 "2023-01-05T23:46:09Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![sanjayasood](https://avatars.discourse-cdn.com/v4/letter/s/c6cbf5/32.png) [@sanjayasood](https://forums.wyze.com/u/sanjayasood)\ **Post date:** [January 5, 2023, 11:46pm UTC](https://forums.wyze.com/t/difficulty-reviewing-videos-with-camplus/253711/1 "2023-01-05T23:46:09Z")
Have 3 Cam 3s with Cam Plus. Events are shown but often when i try to review it gives an error message to go to sevice page and sign the camera. On going to the service page everything is fine. I would like to use CamPlus but at present it does not seem to come up to expectations. ---
**Author:** ![IEatBeans](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/ieatbeans/32/33378_2.png) [@IEatBeans](https://forums.wyze.com/u/IEatBeans)\ **Post date:** [January 6, 2023, 12:09am UTC](https://forums.wyze.com/t/difficulty-reviewing-videos-with-camplus/253711/2 "2023-01-06T00:09:23Z")
Can you send a screenshot of this error ---
**Author:** ![sanjayasood](https://avatars.discourse-cdn.com/v4/letter/s/c6cbf5/32.png) [@sanjayasood](https://forums.wyze.com/u/sanjayasood)\ **Post date:** [January 6, 2023, 1:30am UTC](https://forums.wyze.com/t/difficulty-reviewing-videos-with-camplus/253711/3 "2023-01-06T01:30:37Z")
![Screenshot_20230105-164738_Wyze.jpg](https://us1.discourse-cdn.com/wyze/original/3X/1/f/1f4ec596a96b4e075b7490025f37d4d65e5e2495.jpeg) ---
**Author:** ![IEatBeans](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/ieatbeans/32/33378_2.png) [@IEatBeans](https://forums.wyze.com/u/IEatBeans)\ **Post date:** [January 6, 2023, 1:55am UTC](https://forums.wyze.com/t/difficulty-reviewing-videos-with-camplus/253711/4 "2023-01-06T01:55:40Z")
After opening up the event to full screen like that, where are you clicking to get that popup? What happens if you click the green bubble with the ? In it? ---
**Author:** ![sanjayasood](https://avatars.discourse-cdn.com/v4/letter/s/c6cbf5/32.png) [@sanjayasood](https://forums.wyze.com/u/sanjayasood)\ **Post date:** [January 9, 2023, 1:24am UTC](https://forums.wyze.com/t/difficulty-reviewing-videos-with-camplus/253711/5 "2023-01-09T01:24:46Z")
It does not play automatically, then when I click it this message comes up. It is happening randomly. I had someone come to the front door today. This first video does not play and I get this message. The next one plays fine. ---
**Author:** ![IEatBeans](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/ieatbeans/32/33378_2.png) [@IEatBeans](https://forums.wyze.com/u/IEatBeans)\ **Post date:** [January 9, 2023, 1:56am UTC](https://forums.wyze.com/t/difficulty-reviewing-videos-with-camplus/253711/6 "2023-01-09T01:56:33Z")
Where on the screen are you clicking to get that message ---
**Author:** ![Seapup](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/seapup/32/118966_2.png) [@Seapup](https://forums.wyze.com/u/Seapup)\ **Post date:** [January 9, 2023, 2:23am UTC](https://forums.wyze.com/t/difficulty-reviewing-videos-with-camplus/253711/7 "2023-01-09T02:23:06Z")
Issue has been noted. Please hit the “like” button on the Fix-It Friday post to gain Wyze attention to this issue: > [@Fix-It Friday 1/6/2023](https://forums.wyze.com/t/fix-it-friday-1-6-2023/253873/20): > > Erroneous Cam Plus popup when attempting to view Cam Plus events This popup is primarily being reported by Cam v3 users who are subscribed to Cam Plus running the Android Wyze app. Problem is sporadic, sometimes frequent and sometimes scarce. Event video can usually be viewed by retrying. It is not related to incomplete event transfer to cloud. I’ve been able to reproduce this erroneous popup for all cam types subscribed to either Cam Plus or Cam Plus Lit…