Different prices for same plan

Services & Integrations
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1

New Wyze user here. I am being advertised two different prices in my app for the Cam Plus subscription.

When I click the plan for $1.67/month, it takes me to the subscription page but the lowest offer there is $2.99…Obviously, I would like to purchase at the cheapest advertised offer but it seems i cannot.

Additionally, my one month trial seemed to have been canceled without my own doing or understanding why.

Can someone help me with these concerns?

Thank you in advance!

ps. It seems that as a new user i can only upload one picture at a time.

Screenshot_20250221_213502_Wyze
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2

Welcome to the Forum, @Mayne! :wave:

I believe this was answered in another fairly recent topic:

I’m not sure why your trial may have canceled unexpectedly. What detail can you provide about that? What did Support say when you contacted them?

This is how I prefer to submit tickets (you can click/tap to expand this):
  1. Visit the Help Center: https://go.wyze.com/help[1]
  2. Click into the “AI-powered search” box in the middle of the page and enter create ticket.
  3. Click Yes, that is correct.
  4. :point_up: Repeat Step #3. (:face_with_symbols_over_mouth: UGH! :roll_eyes:)
  5. Click No, I do not like chatbots.
  6. Click This is about a product.*
  7. Click Other.*
  8. Click Create Ticket
  9. Enter your contact details and a brief issue description (include a Log ID if you have one) and click Submit.

     * Make your own appropriate/relevant choices here.[2]

It doesn’t really matter how brief the description is. Wyze’s system will generate an e-mail message to you automatically with a Wyze Ticket number, and you can just reply to that message from your e-mail client and add as much detail as you want.

That’s correct! If you decide to hang out with us and spend just a little time, you can get past that limitation pretty quickly. :upside_down_face:

  1. This might be a good one to bookmark. ↩︎

  2. I’m demonstrating my typical path. The number of steps will likely be the same and result in the identical endpoint regardless of the choices you make. ↩︎