# Detection Zone setting in Cam 2 is not saving **URL:** \ **Category:** Cameras\ **Created:** [December 26, 2018, 1:54am UTC](https://forums.wyze.com/t/detection-zone-setting-in-cam-2-is-not-saving/12260 "2018-12-26T01:54:01Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![jamilur\_rahman](https://avatars.discourse-cdn.com/v4/letter/j/bbce88/32.png) [@jamilur\_rahman](https://forums.wyze.com/u/jamilur_rahman)\ **Post date:** [December 26, 2018, 1:54am UTC](https://forums.wyze.com/t/detection-zone-setting-in-cam-2-is-not-saving/12260/1 "2018-12-26T01:54:01Z")
Hello: Can anyone tell me why the detection zone is not saved in Cam 2 ? I am using Wyze Cam v2 (with the latest Firmware version: 4.9.3.64). While setting up the **Detection Zone** (**_Camera Settings → Detection Settings → Detection Zone (On)_**, I found it is not saved, even though the **Detection Zone** setting screen tells that “_ **This will be saved automatically** _” **Steps to reproduce:** 0) Open the WYZE app on the phone 1. Select and save a Detection zone less than the default full screen 2. Wait for few seconds to allow sufficient time to save 3. Go back and close the app and re-open the app and navigate to the Detection Zone screen **Actual result:** The detection zone is found reset to default full screen **Expected result:** The detection zone should be found saved as done in step 1 above. Thanks. /jamil ---
**Author:** ![Loki](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/loki/32/1595_2.png) [@Loki](https://forums.wyze.com/u/Loki)\ **Post date:** [December 26, 2018, 2:52am UTC](https://forums.wyze.com/t/detection-zone-setting-in-cam-2-is-not-saving/12260/2 "2018-12-26T02:52:49Z")
I would try doing a factory reset on the camera. If that doesn’t help, keep in mind that this forum is primarily a user to user community. If you don’t get a helpful reply here, I suggest you contact [Wyze Support](https://support.wyzecam.com/hc/en-us/requests/new) for more help. You might want to go ahead and submit your ticket now as there is somewhat of a backlog. If you end up getting the issue resolved before support contacts you, then you can always let them that it’s already resolved. ---
**Author:** ![stainlessray](https://avatars.discourse-cdn.com/v4/letter/s/ce73a5/32.png) [@stainlessray](https://forums.wyze.com/u/stainlessray)\ **Post date:** [March 1, 2019, 1:08pm UTC](https://forums.wyze.com/t/detection-zone-setting-in-cam-2-is-not-saving/12260/3 "2019-03-01T13:08:14Z")
Same problem. Multiple versions ---
**Author:** ![JofTrades](https://avatars.discourse-cdn.com/v4/letter/j/a88e4f/32.png) [@JofTrades](https://forums.wyze.com/u/JofTrades)\ **Post date:** [March 29, 2019, 6:47am UTC](https://forums.wyze.com/t/detection-zone-setting-in-cam-2-is-not-saving/12260/4 "2019-03-29T06:47:02Z")
I had the same problem with my detection zone not saving and going back to the undesired position. I found a fix. Set up your detection zone to where you want it. Quickly go back out of detection settings, go to advanced settings\>motor controls\>reset position then click “reset”. When it resets, it will default to the position you last had it in. If u don’t quickly reset the position, the camera will automatically go back to the original “undesired” position. I hopes this helps. ---
**Author:** ![bmwracer](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/bmwracer/32/20582_2.png) [@bmwracer](https://forums.wyze.com/u/bmwracer)\ **Post date:** [August 20, 2019, 2:48pm UTC](https://forums.wyze.com/t/detection-zone-setting-in-cam-2-is-not-saving/12260/5 "2019-08-20T14:48:47Z")
I’m having the same problem with my v2 Cam. Once I exit the app on my phone, the Detection Zone seems to get reset. ---
**Author:** ![ofcg2](https://avatars.discourse-cdn.com/v4/letter/o/6a8cbe/32.png) [@ofcg2](https://forums.wyze.com/u/ofcg2)\ **Post date:** [May 13, 2022, 6:45pm UTC](https://forums.wyze.com/t/detection-zone-setting-in-cam-2-is-not-saving/12260/6 "2022-05-13T18:45:34Z")
Same issue here detection zones not saving and pixels are not showing. ---
**Author:** ![Antonius](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/antonius/32/106761_2.png) [@Antonius](https://forums.wyze.com/u/Antonius)\ **Post date:** [May 13, 2022, 7:19pm UTC](https://forums.wyze.com/t/detection-zone-setting-in-cam-2-is-not-saving/12260/7 "2022-05-13T19:19:39Z")
It’s the new iOS app that is causing your issue. The app 2.30.1 (10) has some issues: > [@Wyze App 2.30+, Wyze Switch Firmware 1.2.22, and Wyze Plug Firmware 1.2.0.206 Released! 5/11/22](https://forums.wyze.com/t/wyze-app-2-30-wyze-switch-firmware-1-2-22-and-wyze-plug-firmware-1-2-0-206-released-5-11-22/228808/4): > > version 2.30.1 (10) has issue with wyze cam outdoor cameras none of advanced setting are showing sd card are not being detected performance is really bad when in camera setting, shows a spinning icon detection setting all are now at 1 also not getting full 12seconds recordings ---
**Author:** ![wildlatin](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wildlatin/32/38958_2.png) [@wildlatin](https://forums.wyze.com/u/wildlatin)\ **Post date:** [May 13, 2022, 9:39pm UTC](https://forums.wyze.com/t/detection-zone-setting-in-cam-2-is-not-saving/12260/8 "2022-05-13T21:39:18Z")
Exactly… Same problem. I WISH they would FIX this app version. ---
**Author:** ![okelld](https://avatars.discourse-cdn.com/v4/letter/o/a9adbd/32.png) [@okelld](https://forums.wyze.com/u/okelld)\ **Post date:** [May 14, 2022, 8:52pm UTC](https://forums.wyze.com/t/detection-zone-setting-in-cam-2-is-not-saving/12260/9 "2022-05-14T20:52:46Z")
Hello Wyze team - I am having the same problem as noted herein since I update the App yesterday. 1. I can’t set Detection Zones with the V3 as the grid with the image is not showing up. Also, when I try to toggle detection zone the changes would not save. Eventually, I had to turn notifications of to prevent all the alerts from cars and people who walk by. 2. I can’t set detection Sensitivity for the Outdoor Cam. They are all set at the number one, and when I try to changes the sensitivity, they would not save. Now, I don’t get any notifications from my Outdoor Cams. I have tried deleting the App and reinstalling it, and I am running the latest firmware on all Cams (of which I have 9). Also, I am using an iPhone 12 pro and I am running the latest software version as well. I think this needs to be prioritized as it makes it difficult to achieve the objective of the cameras. ---
**Author:** ![wildlatin](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wildlatin/32/38958_2.png) [@wildlatin](https://forums.wyze.com/u/wildlatin)\ **Post date:** [May 14, 2022, 11:15pm UTC](https://forums.wyze.com/t/detection-zone-setting-in-cam-2-is-not-saving/12260/10 "2022-05-14T23:15:10Z")
i did a chat w Wyze today about this - no real ans yet. They need a way to **REVERT** to previous version in cases like this. I agree- It’s making WOCs pretty useless. Now, I notice the ‘Cam Plus’ has disappeared too! What a MESS- Don’t they have **BETA** **Testers** who have WOCs? The Outdoor cams seem to be a _poor stepchild_ as far as Wyze support… ---
**Author:** ![Antonius](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/antonius/32/106761_2.png) [@Antonius](https://forums.wyze.com/u/Antonius)\ **Post date:** [May 14, 2022, 11:30pm UTC](https://forums.wyze.com/t/detection-zone-setting-in-cam-2-is-not-saving/12260/11 "2022-05-14T23:30:12Z")
> [@wildlatin](#): > > The Outdoor cams seem to be a _poor stepchild_ **as far as Wyze support…** They (WYZE Support) don’t like Raccoons, that is the reason 🙃 ---
**Author:** ![mknmny2](https://avatars.discourse-cdn.com/v4/letter/m/5daacb/32.png) [@mknmny2](https://forums.wyze.com/u/mknmny2)\ **Post date:** [May 15, 2022, 9:59pm UTC](https://forums.wyze.com/t/detection-zone-setting-in-cam-2-is-not-saving/12260/12 "2022-05-15T21:59:32Z")
I’m having the same issues … can’t adjust sensitivity setting and cannot see an overlay of my detection zone. I just bought this WOC v2 from Amazon. If they Wyze doesn’t resolve this in 30 days … back it goes. Looking at this thread, these problems have been an issue for month. Why would I pay for a their Cam Plus service when they can’t even make Basic features work!!! Wyze use to be my go to option for surveillance cameras. ---
**Author:** ![okelld](https://avatars.discourse-cdn.com/v4/letter/o/a9adbd/32.png) [@okelld](https://forums.wyze.com/u/okelld)\ **Post date:** [May 19, 2022, 7:53pm UTC](https://forums.wyze.com/t/detection-zone-setting-in-cam-2-is-not-saving/12260/13 "2022-05-19T19:53:13Z")
Hello Everyone - just got the new update this morning and it fixed all the issues I talked about in this post. Thanks for prioritizing this Wyze. ---
**Author:** ![dot1](https://avatars.discourse-cdn.com/v4/letter/d/8baadc/32.png) [@dot1](https://forums.wyze.com/u/dot1)\ **Post date:** [June 11, 2022, 9:53am UTC](https://forums.wyze.com/t/detection-zone-setting-in-cam-2-is-not-saving/12260/14 "2022-06-11T09:53:13Z")
Hi all - finally got detection zone to “save” – happened to get interrupted after re-doing grid - but, after that several secs of pause those magic words " Save" popped up (upper right screen on Outdoor V2) – and, Voila! Now prob is getting Sensitivity set right - Cam picked up teeny barely visible movement of hanging plant (dozens of 6sec vids) BUT completely ignored the giant pizza delvy human; did NOT record anything til person was handing pizza at doorway --skipped stairway &walkway to door! – plus completely stopped recording as soon as pizza person moved a cpl feet from door ---
**Author:** ![dot1](https://avatars.discourse-cdn.com/v4/letter/d/8baadc/32.png) [@dot1](https://forums.wyze.com/u/dot1)\ **Post date:** [June 11, 2022, 10:00am UTC](https://forums.wyze.com/t/detection-zone-setting-in-cam-2-is-not-saving/12260/15 "2022-06-11T10:00:11Z")
See my reply at bottom (had same prob --wait for several seconds after selecting your grid squares; then upper right screen the word ‘save’ should pop up) but need help re sensitivity settings ‘distance’