Dead Suction Motor on Vaccum

My Wyze robot does the routine of covering the mapped floors of my home. But it does so without actually cleaning, and very quietly because the motor for the suction is dead.

The support team has sent very slow email responses suggesting how to clean the brushes or check the wheels for obstructions.

When I respond that the wheels and brushes are fine, the motor is dead, two weeks later they get back to me with helpful tips on where the cleaning tool is located and how to clean.

How can I get them to fix or replace the machine?

@Adam.pennick Welcome To The Community! Have you tried calling?

Speaking with a representative may yield better results.

Wyze Support:

Live Customer Support 1 (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT