Customer Service Email

simon.sapot · May 16, 2020, 9:08pm

Hi,
Trying to establish an open dialogue with Wyze Customer Service, has anyone been successful capturing an email address with a senior customer service manager or maybe a Vice President?
I have called the Wyze Wizard team numerous times and have also logged a bunch of service tickets, with no results. No one ever calls back.

WyzeJasonJ · May 18, 2020, 5:56am

I am sorry you have troubles with support reaching back to you, I will see if I can get someone from WYZE to look into that, do you have any support ticket numbers you could post.

simon.sapot · May 18, 2020, 6:30am

Wyze Ticket 587628

Regards,
Simon

simon.sapot · May 18, 2020, 6:31am

Wyze Ticket 583682

Regards,
Simon

simon.sapot · May 18, 2020, 6:32am

Wyze Ticket 574739

Regards,
Simon

simon.sapot · May 18, 2020, 6:33am

Wyze Ticket 569817

simon.sapot · May 18, 2020, 1:55pm

WyzeJasonJ · May 19, 2020, 2:19am

Thank you for the info I will get the information over to Gwendolyn

simon.sapot · May 19, 2020, 11:48pm

Hi Jason,
Still waiting for a response…Thanks…Si

WyzeJasonJ · May 20, 2020, 2:11am

I have got the info over to them I hope you have one soon

simon.sapot · May 20, 2020, 3:27am

Sorry Jason,

Can’t say I expect anyone to really care that I did not receive the thermometer, Customer Service does not respond, lost all faith in Wyze.

Regards,
Simon

WyzeJasonJ · May 20, 2020, 3:37am

Well I care, I just don’t have all the power, I am just a user but I am pushing these threads hard to get answers. I do know someone is working on them as I have seen answers in a few threads so hopefully you hear something.