First of all, I really like seeing topics like this, because it makes me think of Wyze’s stated mission:
I suspect that they probably mean “accessible” in the “affordable” sense, but I’d really like to see them broaden their thinking and expand their definition of accessibility, as I’ve said elsewhere on the Forum, particularly regarding users with hearing or visual impairments (and even improving the use of in-app visual contrast for those without visual impairments). Because of that, I like seeing someone else raise these issues, so thank you for taking the time to do that.
I also appreciate the way you described your experience so that those of us without hearing impairments and not TTY users have a better understanding of what you have to deal with when navigating situations that so many of us take for granted. That perspective is helpful.
I’ve noticed that topic and even set it to Watching because I wanted to see what the resolution might be, but I haven’t commented on it because I don’t use iOS (haven’t for >10 years, the last time I was required to use an iOS device), so what I suggest might have limited usefulness, and I expected other iOS users to offer assistance. I’ll take another look after posting this, though.
I don’t know about Zendesk, specifically (what I believe is the platform the Help Center runs on), and would expect current versions of Firefox to be just fine with that. The only real guidance I’ve seen from Wyze regarding browser compatibility is for Web View, where they say that Firefox is unsupported but Chromium-based browsers (e.g., Chrome, Edge, Brave) are supported. That shouldn’t be an issue with getting assistance from Support, though.
These are great questions, and I think they should be directed to this topic where Wyze specifically solicited feedback about Support:
I hope you’ll take the time to post some thoughts (even if you’re just copying certain parts of your post and expanding on what you’d like to see) in that topic, and I’m also tagging the @Mods because I wonder if there would be any utility in turning this topic into a Wishlist item and moving it into that category.
Thank you for posting this!