# Crashing

**URL:** <https://forums.wyze.com/t/crashing/85460>\
**Category:** Cameras\
**Tags:** iphone-ipad\
**Created:** [January 21, 2020, 7:45pm UTC](https://forums.wyze.com/t/crashing/85460 "2020-01-21T19:45:19Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![SheriM](https://avatars.discourse-cdn.com/v4/letter/s/7993a0/32.png) [@SheriM](https://forums.wyze.com/u/SheriM)\
**Post date:** [January 21, 2020, 7:45pm UTC](https://forums.wyze.com/t/crashing/85460/1 "2020-01-21T19:45:20Z")

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Hi,  
I have an iPhone 11. I thought it was my phone, when I’m watching my WyzeCam footage live, my phone would crash. It doesn’t do it all the time but it’s happened enough times now that I started really noticing it more. I was having other issues with my phone at the time so I got a new phone. The other issues stopped, but Wyzecam is still crashing. Is anyone else experiencing this??

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**Author:** ![paindonthurt](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/paindonthurt/32/14342_2.png) [@paindonthurt](https://forums.wyze.com/u/paindonthurt)\
**Post date:** [January 21, 2020, 8:19pm UTC](https://forums.wyze.com/t/crashing/85460/2 "2020-01-21T20:19:17Z")

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I have an iPhone 8 plus and I have not had any issues with my Phone crashing. But there’s a huge difference between my phone in your phone so take that for what it is. Your phone is much more advanced

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**Author:** ![rbruceporter](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/rbruceporter/32/21143_2.png) [@rbruceporter](https://forums.wyze.com/u/rbruceporter)\
**Post date:** [January 21, 2020, 10:36pm UTC](https://forums.wyze.com/t/crashing/85460/3 "2020-01-21T22:36:30Z")

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I have an iPhone X and have not had that issue myself. But phones crash for all sorts of reasons. I would force close the Wyze app, then delete the Wyze app. Restart your phone and then reinstall the Wyze app. See if that helps.

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**Author:** ![SheriM](https://avatars.discourse-cdn.com/v4/letter/s/7993a0/32.png) [@SheriM](https://forums.wyze.com/u/SheriM)\
**Post date:** [January 21, 2020, 11:13pm UTC](https://forums.wyze.com/t/crashing/85460/4 "2020-01-21T23:13:52Z")

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I haven’t actually tried deleting the app and reinstalling, that’s a good idea and definitely worth trying. Thanks for the suggestion.

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**Author:** ![tomp](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/tomp/32/4837_2.png) [@tomp](https://forums.wyze.com/u/tomp)\
**Post date:** [January 22, 2020, 2:22pm UTC](https://forums.wyze.com/t/crashing/85460/5 "2020-01-22T14:22:39Z")

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Second @rbruceporter‘s suggestion. That’s general good advice for all phones. My wife has a 10XS and it, like her, has a mind of its own!