Follow up: After about 2 hr 30+ min on hold in chat, I gave up. I started that call just after 8:00 pm and it was approaching 11:00 pm. I sent finally sent them a terse message through their messaging page — which I couldn’t access while on waiting in chat — demanding they cancel my order and issue a refund.
After I got done with them, when I checked my email, my credit card had already sent me a confirmation email that they were canceling the charge from Wyze. I did have to send digital copies of my original order and order status.
I also ordered on January 18, but still no sign of them or indication they have even shiped. I wish I had them in hand since I developed symptoms over the weekend that make it prudent to test before I’m scheduled to return to work tomorrow.
I just don’t understand how Wyze can do this. I ordered on Jan 2nd and still no real update. Today is 2/2 so a whole month later. They keep wanting me to update my home stuff with them but no way after this situation. How can I trust them on my very first purchase online and they will probably keep my money also. I ordered these same test 5 days later form amazon and they were here 5 days later. Ugh
I ordered my kit on Jan 4, still waiting, with no way to get a refund as it notes it has been shipped and a tracking number generated. This is a total scam - how do you generate a tracking number with nothing to track. I have called support 3 times to get a credit, but they say they cannot do anything about it.