# Cordless vacuum will not seal the canister any more **URL:** \ **Category:** Home\ **Tags:** cordless-vacuum, support\ **Created:** [October 16, 2021, 9:23pm UTC](https://forums.wyze.com/t/cordless-vacuum-will-not-seal-the-canister-any-more/199328 "2021-10-16T21:23:33Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![icc426](https://avatars.discourse-cdn.com/v4/letter/i/e9bcb4/32.png) [@icc426](https://forums.wyze.com/u/icc426)\ **Post date:** [October 16, 2021, 9:23pm UTC](https://forums.wyze.com/t/cordless-vacuum-will-not-seal-the-canister-any-more/199328/1 "2021-10-16T21:23:33Z")
Used the vacuum a couple times and the canister will not seal anymore at the bottom? How can this be fixed ---
**Author:** ![spamoni](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/spamoni/32/34695_2.png) [@spamoni](https://forums.wyze.com/u/spamoni)\ **Post date:** [October 16, 2021, 9:29pm UTC](https://forums.wyze.com/t/cordless-vacuum-will-not-seal-the-canister-any-more/199328/2 "2021-10-16T21:29:58Z")
Welcome to the Community @icc426 , sorry to hear you are having issues. I am a community member like you but try to help out when I can. There is a rubber Gasket at the bottom. Mine came off today. Check to see if it is there and seated correctly. Here are a couple of Pics from mine: ![PXL_20211016_212616092](https://us1.discourse-cdn.com/wyze/original/3X/2/b/2bd24c69037493f5e7afa17d8da535c1f88f236f.jpeg) ![PXL_20211016_212622565](https://us1.discourse-cdn.com/wyze/original/3X/8/8/88ce51e71cc310df7ac6fd9c38fd980ec5416704.jpeg) ---
**Author:** ![icc426](https://avatars.discourse-cdn.com/v4/letter/i/e9bcb4/32.png) [@icc426](https://forums.wyze.com/u/icc426)\ **Post date:** [October 16, 2021, 11:16pm UTC](https://forums.wyze.com/t/cordless-vacuum-will-not-seal-the-canister-any-more/199328/3 "2021-10-16T23:16:58Z")
Yes that must of fell off one time when we emptied it. Do you know if I can get a new one? Ian ---
**Author:** ![spamoni](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/spamoni/32/34695_2.png) [@spamoni](https://forums.wyze.com/u/spamoni)\ **Post date:** [October 16, 2021, 11:28pm UTC](https://forums.wyze.com/t/cordless-vacuum-will-not-seal-the-canister-any-more/199328/4 "2021-10-16T23:28:47Z")
I would reach out to Wyze to check on that, might be a warranty item: you can reach them by phone: (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT, or online: [Wyze.com/support](http://Wyze.com/support) phone support is typically faster. However, if there is high call volumes it could be a longer wait time. ---
**Author:** ![brmy](https://avatars.discourse-cdn.com/v4/letter/b/4af34b/32.png) [@brmy](https://forums.wyze.com/u/brmy)\ **Post date:** [October 18, 2021, 2:34am UTC](https://forums.wyze.com/t/cordless-vacuum-will-not-seal-the-canister-any-more/199328/5 "2021-10-18T02:34:12Z")
I just realized I did the same thing! I just reached out to them via email. Following if you have any success in getting a replacement one. ---
**Author:** ![xenonofarcticus](https://avatars.discourse-cdn.com/v4/letter/x/9e8a1a/32.png) [@xenonofarcticus](https://forums.wyze.com/u/xenonofarcticus)\ **Post date:** [May 2, 2022, 6:10am UTC](https://forums.wyze.com/t/cordless-vacuum-will-not-seal-the-canister-any-more/199328/6 "2022-05-02T06:10:50Z")
I posted this elsewhere, but I have a replacement O-ring available now for $8: > **[Replacement 104mm ID (inside diameter) O ring gasket for Wyze Cordless Stick...](https://asteriafab.com/product/replacement-104mm-id-inside-diameter-o-ring-gasket-for-wyze-cordless-stick-vacuum-24kpa-dirt-cup/)** ---
**Author:** ![Resist](https://avatars.discourse-cdn.com/v4/letter/r/898d66/32.png) [@Resist](https://forums.wyze.com/u/Resist)\ **Post date:** [May 7, 2022, 5:51am UTC](https://forums.wyze.com/t/cordless-vacuum-will-not-seal-the-canister-any-more/199328/7 "2022-05-07T05:51:52Z")
Don’t buy a replacement gasket, Wyze will replace it under the warranty. But we shouldn’t have to buy anything when this is a design flaw as the gasket should have been designed to clip in place and not be able to fall out when emptying the bin. ---
**Author:** ![gypsearl](https://avatars.discourse-cdn.com/v4/letter/g/5f8ce5/32.png) [@gypsearl](https://forums.wyze.com/u/gypsearl)\ **Post date:** [July 31, 2023, 6:59pm UTC](https://forums.wyze.com/t/cordless-vacuum-will-not-seal-the-canister-any-more/199328/8 "2023-07-31T18:59:45Z")
Whelp, now Wyze makes you purchase the gasket. My vacuum is less than a year old and I still had to buy the gasket, plus pay a shipping charge. This certainly changes my opinion of this company. I have several of their products. This is poor customer service and it is because of a design flaw. ---
**Author:** ![xenonofarcticus](https://avatars.discourse-cdn.com/v4/letter/x/9e8a1a/32.png) [@xenonofarcticus](https://forums.wyze.com/u/xenonofarcticus)\ **Post date:** [July 31, 2023, 7:35pm UTC](https://forums.wyze.com/t/cordless-vacuum-will-not-seal-the-canister-any-more/199328/9 "2023-07-31T19:35:48Z")
FWIW, I still have 5 of my O-ring style replacements in stock. I’ll order more if people still need to purchase them. Mine are $8 including USPS shipping anywhere in the US. I can’t add a link anymore, but the link is in my May 2022 post, above. ---
**Author:** ![Resist](https://avatars.discourse-cdn.com/v4/letter/r/898d66/32.png) [@Resist](https://forums.wyze.com/u/Resist)\ **Post date:** [August 1, 2023, 7:16pm UTC](https://forums.wyze.com/t/cordless-vacuum-will-not-seal-the-canister-any-more/199328/10 "2023-08-01T19:16:16Z")
Doesn’t Wyze charge less for their replacement rubber ones? ---
**Author:** ![gypsearl](https://avatars.discourse-cdn.com/v4/letter/g/5f8ce5/32.png) [@gypsearl](https://forums.wyze.com/u/gypsearl)\ **Post date:** [August 1, 2023, 10:40pm UTC](https://forums.wyze.com/t/cordless-vacuum-will-not-seal-the-canister-any-more/199328/11 "2023-08-01T22:40:20Z")
Wyze charges $1.99 plus 5.99 shipping. So frustrating!!! ---
**Author:** ![Resist](https://avatars.discourse-cdn.com/v4/letter/r/898d66/32.png) [@Resist](https://forums.wyze.com/u/Resist)\ **Post date:** [August 2, 2023, 6:01pm UTC](https://forums.wyze.com/t/cordless-vacuum-will-not-seal-the-canister-any-more/199328/12 "2023-08-02T18:01:20Z")
Yes, their shipping prices are ridiculous!