# Cordless Vacuum motorized brush

**URL:** <https://forums.wyze.com/t/cordless-vacuum-motorized-brush/242855>\
**Category:** Home\
**Tags:** cordless-vacuum\
**Created:** [September 30, 2022, 8:40pm UTC](https://forums.wyze.com/t/cordless-vacuum-motorized-brush/242855 "2022-09-30T20:40:59Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ar.nassri](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/ar.nassri/32/67647_2.png) [@ar.nassri](https://forums.wyze.com/u/ar.nassri)\
**Post date:** [September 30, 2022, 8:40pm UTC](https://forums.wyze.com/t/cordless-vacuum-motorized-brush/242855/1 "2022-09-30T20:40:59Z")

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Hi,

The motorized brush feels like it’s getting stuck to the floor as if it was blocked while vacuuming and is temporarily blocking the suction and isn’t rolling as smoothly as before. My toddler got a hold of it and that’s likely the culprit. I’m wondering if I can get a replacement part for the regular motorized brush. I’m thinking perhaps the brush got nudged inside that it’s letting the encasement get lowered to the floor so much that it’s creating a seal with the floor, which causees the above experience.

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**Author:** ![carverofchoice](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/carverofchoice/32/107068_2.png) [@carverofchoice](https://forums.wyze.com/u/carverofchoice)\
**Post date:** [September 30, 2022, 11:46pm UTC](https://forums.wyze.com/t/cordless-vacuum-motorized-brush/242855/2 "2022-09-30T23:46:43Z")

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Welcome to the forum. I had something similar happen to me. My brush head stopped spinning and so it was reacting similar to what you describe. I eventually took the brush-head out and cleaned it, took off the cap and there was a TON of tangled-up hair inside there. I removed all the hair inside that cap and put it back into the vacuum and everything started working fine again. Try that and see if it fixes your issue like it did mine:

> [@Cordless stick vacuum power floor brush problem](https://forums.wyze.com/t/cordless-stick-vacuum-power-floor-brush-problem/227300/7):
>
> Just to chime in here for others’ future reference. Last night, the rotating brush piece of the Cordless vacuum stopped rotating for me, but the lights still came on. I did a lot of troubleshooting and found there was a TON of hair clogging up the inside of this piece (picture taken after I removed all the tangled/clogging hair). Worked fine after I did that. Again, I pulled out the brush part and took off that cap and somehow there was a bunch of hair tangled around that little metal…

If you’re still having problems, consider contacting support. They may have some other ideas from similar things others may have reported.

> **[Contact Us](https://www.wyze.com/pages/contact-us)**
>
> Customer SupportHow can we help? You can chat with an agent or create a support ticket on our help center.We're open for support between 6:00 am - 6:00 pm PT Monday through Friday, and 8 am - 4pm PT Saturday and Sunday.   CommunityFollow us...

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<div class="post-metadata">

**Author:** ![ar.nassri](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/ar.nassri/32/67647_2.png) [@ar.nassri](https://forums.wyze.com/u/ar.nassri)\
**Post date:** [October 8, 2022, 6:48pm UTC](https://forums.wyze.com/t/cordless-vacuum-motorized-brush/242855/3 "2022-10-08T18:48:55Z")

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Thanks for your response, but that didn’t work at all.