# Constant "connecting camera" and "authenticating" **URL:** \ **Category:** Cameras\ **Tags:** cam-pan-v1\ **Created:** [June 12, 2018, 7:59am UTC](https://forums.wyze.com/t/constant-connecting-camera-and-authenticating/5365 "2018-06-12T07:59:50Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![nicolemald](https://avatars.discourse-cdn.com/v4/letter/n/cab0a1/32.png) [@nicolemald](https://forums.wyze.com/u/nicolemald)\ **Post date:** [June 12, 2018, 7:59am UTC](https://forums.wyze.com/t/constant-connecting-camera-and-authenticating/5365/1 "2018-06-12T07:59:50Z")
I’ve been having this “connecting camera” and “authenticating” message come up constantly the last few days. I have both a Wyze cam and the new Wyze Pan cam and both are doing this. It’s super frustrating since it happens a few times every minute. I’ve tried rebooting my router and that didn’t change anything. The top corner keeps dropping to 0KB/s and then it has this message. Anyone have this issue? Thanks for any help! ---
**Author:** ![K6CCC](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/k6ccc/32/1591_2.png) [@K6CCC](https://forums.wyze.com/u/K6CCC)\ **Post date:** [June 12, 2018, 9:03am UTC](https://forums.wyze.com/t/constant-connecting-camera-and-authenticating/5365/2 "2018-06-12T09:03:29Z")
Most likely an issue relating to WiFi connectivity. Did anything change at your house (or a neighbor’s) that could affect WiFi performance? ---
**Author:** ![nicolemald](https://avatars.discourse-cdn.com/v4/letter/n/cab0a1/32.png) [@nicolemald](https://forums.wyze.com/u/nicolemald)\ **Post date:** [June 12, 2018, 10:42am UTC](https://forums.wyze.com/t/constant-connecting-camera-and-authenticating/5365/3 "2018-06-12T10:42:08Z")
Not that I’m aware of! Should I reset the cameras and start fresh?   ---
**Author:** ![joe1247](https://avatars.discourse-cdn.com/v4/letter/j/b5e925/32.png) [@joe1247](https://forums.wyze.com/u/joe1247)\ **Post date:** [June 12, 2018, 7:42pm UTC](https://forums.wyze.com/t/constant-connecting-camera-and-authenticating/5365/4 "2018-06-12T19:42:42Z")
I’m having the same issue with my new Pan Cam. Doesn’t seem to be a problem with my 3 other Wyzecams. ---
**Author:** ![alexjchou](https://avatars.discourse-cdn.com/v4/letter/a/47e85d/32.png) [@alexjchou](https://forums.wyze.com/u/alexjchou)\ **Post date:** [June 13, 2018, 9:49am UTC](https://forums.wyze.com/t/constant-connecting-camera-and-authenticating/5365/5 "2018-06-13T09:49:53Z")
I have this issue 9 out of 10 times with the Pan Cam. Not a WIFI issue. It works the first time after a hard reset and then ultimately always fails. ---
**Author:** ![mytechguy](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/mytechguy/32/9182_2.png) [@mytechguy](https://forums.wyze.com/u/mytechguy)\ **Post date:** [June 13, 2018, 9:57am UTC](https://forums.wyze.com/t/constant-connecting-camera-and-authenticating/5365/6 "2018-06-13T09:57:31Z")
Nicole, have you tried updating the firmware on your router? Which router (make/model) do you have? ---
**Author:** ![dswihart](https://avatars.discourse-cdn.com/v4/letter/d/43a26b/32.png) [@dswihart](https://forums.wyze.com/u/dswihart)\ **Post date:** [June 14, 2018, 8:43am UTC](https://forums.wyze.com/t/constant-connecting-camera-and-authenticating/5365/7 "2018-06-14T08:43:10Z")
I have been having this same issue… it will work if I do a hard reset and rescan the QR code, but when I reopen the app or try and get the video to come up it won’t work. The camera does appear to still be functioning (however the led light suggests it lost its connection to the wireless). I have tried setting up a separate 2.4ghz only ssid, and even tried using WPA (vs WPA2) and I am stumped… Any suggestions? Are there specific WiFi settings I should set such as DTIM intervals or the like? My other 6 (version 1 and 2) regular Wyze cams work great with no issues… ---
**Author:** ![dswihart](https://avatars.discourse-cdn.com/v4/letter/d/43a26b/32.png) [@dswihart](https://forums.wyze.com/u/dswihart)\ **Post date:** [June 14, 2018, 8:45am UTC](https://forums.wyze.com/t/constant-connecting-camera-and-authenticating/5365/8 "2018-06-14T08:45:01Z")
I am on the current version of ubiquti’s unfi firmware for my 5 mesh based access points. ---
**Author:** ![mytechguy](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/mytechguy/32/9182_2.png) [@mytechguy](https://forums.wyze.com/u/mytechguy)\ **Post date:** [June 14, 2018, 9:18am UTC](https://forums.wyze.com/t/constant-connecting-camera-and-authenticating/5365/9 "2018-06-14T09:18:22Z")
You should have a strong wi-fi signal seeing how you’re using a Ubiquiti Unifi set-up. You definitely want to be on the 2.4GHz band. It’s beginning to look like this is more of a bug than a user error issue. ---
**Author:** ![jimbodude](https://avatars.discourse-cdn.com/v4/letter/j/51bf81/32.png) [@jimbodude](https://forums.wyze.com/u/jimbodude)\ **Post date:** [June 15, 2018, 10:08am UTC](https://forums.wyze.com/t/constant-connecting-camera-and-authenticating/5365/10 "2018-06-15T10:08:14Z")
I’m having the same issue. Everything up to date and my laptop is on the same network w/o issues. Even when I connect via the same wifi network, I get the same issue. ---
**Author:** ![mytechguy](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/mytechguy/32/9182_2.png) [@mytechguy](https://forums.wyze.com/u/mytechguy)\ **Post date:** [June 15, 2018, 11:45am UTC](https://forums.wyze.com/t/constant-connecting-camera-and-authenticating/5365/11 "2018-06-15T11:45:24Z")
Those still having issues with this should probably start a support ticket so that the developers can track and find the best way to fix this bug; [https://www.wyzecam.com/wyze-support/support-ticket/](https://www.wyzecam.com/wyze-support/support-ticket/)   ---
**Author:** ![alexjchou](https://avatars.discourse-cdn.com/v4/letter/a/47e85d/32.png) [@alexjchou](https://forums.wyze.com/u/alexjchou)\ **Post date:** [June 17, 2018, 10:06am UTC](https://forums.wyze.com/t/constant-connecting-camera-and-authenticating/5365/12 "2018-06-17T10:06:26Z")
What happens when we don’t hear back from support after a full week? Can I return my CamPan for a regular Cam? My CamPan is essentially useless ---
**Author:** ![mytechguy](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/mytechguy/32/9182_2.png) [@mytechguy](https://forums.wyze.com/u/mytechguy)\ **Post date:** [June 17, 2018, 1:09pm UTC](https://forums.wyze.com/t/constant-connecting-camera-and-authenticating/5365/13 "2018-06-17T13:09:16Z")
> **[Refund policy](https://www.wyze.com/policies/refund-policy)** > > Wyze offers smart home cameras and devices packed with features at a price that is accessible for all. Wyze Cam includes 1080p full HD video, smart motion and sound alerts at a revolutionary price.   ---
**Author:** ![lovemyparson](https://avatars.discourse-cdn.com/v4/letter/l/4da419/32.png) [@lovemyparson](https://forums.wyze.com/u/lovemyparson)\ **Post date:** [July 4, 2018, 7:14am UTC](https://forums.wyze.com/t/constant-connecting-camera-and-authenticating/5365/14 "2018-07-04T07:14:05Z")
I sent in a support ticket on June 26 and still have not heard back from them. I sent in a reply today and it said the same thing that they will reply within 2-5 business days. Last night I was away from my house and could not connect at all. What’s the point of having a camera if it doesn’t work all the time? ---
**Author:** ![birdie103](https://avatars.discourse-cdn.com/v4/letter/b/71c47a/32.png) [@birdie103](https://forums.wyze.com/u/birdie103)\ **Post date:** [July 6, 2018, 4:03am UTC](https://forums.wyze.com/t/constant-connecting-camera-and-authenticating/5365/15 "2018-07-06T04:03:21Z")
I got a cam pan the other day and have realized I cannot hook up to the camera at all when I’m not home. I’ve tried restarting numerous times and the router as well. I’m beyond frustrated. If I’m at home and hooked into WiFi it’s great but if I disconnect my WiFi it goes back to connecting. What good is it if I can’t look at it not at all. ---
**Author:** ![rameshshihora](https://avatars.discourse-cdn.com/v4/letter/r/f475e1/32.png) [@rameshshihora](https://forums.wyze.com/u/rameshshihora)\ **Post date:** [July 11, 2018, 7:34pm UTC](https://forums.wyze.com/t/constant-connecting-camera-and-authenticating/5365/16 "2018-07-11T19:34:42Z")
I am having same problem. It’s giving connection failed error 90 or 27. Whats the hack, this started happening after recent firmware update. Anyone any pointers? or should I just return it? ---
**Author:** ![vu.q.le](https://avatars.discourse-cdn.com/v4/letter/v/898d66/32.png) [@vu.q.le](https://forums.wyze.com/u/vu.q.le)\ **Post date:** [July 12, 2018, 6:33am UTC](https://forums.wyze.com/t/constant-connecting-camera-and-authenticating/5365/17 "2018-07-12T06:33:25Z")
I’m having the same problem after the firmware update. ---
**Author:** ![roshan26](https://avatars.discourse-cdn.com/v4/letter/r/e9a140/32.png) [@roshan26](https://forums.wyze.com/u/roshan26)\ **Post date:** [July 12, 2018, 8:53am UTC](https://forums.wyze.com/t/constant-connecting-camera-and-authenticating/5365/18 "2018-07-12T08:53:39Z")
I’m having the same issue after updating firmware. ---
**Author:** ![mcintosh.jeff](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/mcintosh.jeff/32/437_2.png) [@mcintosh.jeff](https://forums.wyze.com/u/mcintosh.jeff)\ **Post date:** [July 12, 2018, 9:17am UTC](https://forums.wyze.com/t/constant-connecting-camera-and-authenticating/5365/19 "2018-07-12T09:17:20Z")
I’m having the same issue after updating firmware. ---
**Author:** ![mytechguy](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/mytechguy/32/9182_2.png) [@mytechguy](https://forums.wyze.com/u/mytechguy)\ **Post date:** [July 12, 2018, 11:39am UTC](https://forums.wyze.com/t/constant-connecting-camera-and-authenticating/5365/20 "2018-07-12T11:39:28Z")
I don’t even use my Wyze cameras anymore because if this connection problem. They are unplugged since it’s impossible to ever connect to them. [Next page](https://forums.wyze.com/t/constant-connecting-camera-and-authenticating/5365.md?page=2)