Connectivity issues with camera

My camera keeps having difficulty connecting to my phone and staying connected when I leave the house, the camera also always has lines across the screen any more. I’ve unplugged, restarted and killed the app multiple times and nothing is working.


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Those lines don’t look like a weak signal/WiFi issue, it looks like a faulty camera to me. I would contact support about a replacement.


Welcome to the community, @meganmartin2015. @raym64 is correct. This looks like a faulty camera.

Keep in mind that this forum is primarily a user to user community. If you don’t get a helpful reply here, please file a Support Request. You can also submit a request from within the Wyze app by going to Account > Help & Feedback > Report an Issue. The latter method will allow you to include an app log for diagnosis.