Connecting camera by secure channel

Cameras
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1

I have two v3 cameras, and up until (week or so) recently have been working great.

Now, any attempt to view the live stream on my android phone they are stuck on “connecting camera by secure channel (1/3)” and never connect.

However, the camera feeds are fully visible and streaming live on Wyze Web Portal, so they are connected just fine and streaming. Even the screenshot photos you see when you first start up the app are recent.

I just can’t connect via the app on my phone. I can restart them from the app, and change the settings for each camera on the app, just not connect to the live streams.

I’ve cleared the app cache, forced stop and restarted the app, rebooted my router, cleared dns cache. I’ve power cycled the cameras, I dont think the issue is at the camera level as I said, because the streams are working great on my web browser in the web portal.

No settings have been changed between the time they worked and now that they don’t.

What can I try next?

2

What App version are you using?

I have Wyze App version 2.50 running on an old Android tablet and can only view Cloud Event video and Not Live View or SD card playback because of recent Wyze App security updates.

3

Well, that was fast.

Normally when I go to update my apps on my phone, I go to the play store and it lists them all and I update them. Wyze was NOT on there, so had no idea a new version was available.

When I went through my app settings and was clearing cache, etc, when I looked at the “about” area, it said a new version was available, and took me to the google play store, and v3.19.0 (935) was waiting there to be installed.

Once that was done, everything is back to working great. no idea why it wasn’t listed as an available update from my google play store app list. I totally thought I was on the latest version, but I wasn’t. Lesson learned.

4

I am glad things are working for you. I keep one old Android tablet that can’t update past Android 9. Wyze App 2.50 is the latest version that runs on it.

All my other IOS and Android devices have the latest Wyze App.

I keep the Android 9 tablet around strictly to view Wyze Cloud videos, so I was thinking that is what you were experiencing.

5

Play store can be funny, I’ll have updates waiting, install them, then do “check for updates” and a bunch more pop up.