# Cloud symbol

**URL:** <https://forums.wyze.com/t/cloud-symbol/213141>\
**Category:** Cameras\
**Tags:** cam-v3\
**Created:** [January 19, 2022, 8:58pm UTC](https://forums.wyze.com/t/cloud-symbol/213141 "2022-01-19T20:58:30Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![billsen54](https://avatars.discourse-cdn.com/v4/letter/b/d2c977/32.png) [@billsen54](https://forums.wyze.com/u/billsen54)\
**Post date:** [January 19, 2022, 8:58pm UTC](https://forums.wyze.com/t/cloud-symbol/213141/1 "2022-01-19T20:58:30Z")

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This is unbelievable stupid

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**Author:** ![raym64](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/raym64/32/14905_2.png) [@raym64](https://forums.wyze.com/u/raym64)\
**Post date:** [January 19, 2022, 9:00pm UTC](https://forums.wyze.com/t/cloud-symbol/213141/2 "2022-01-19T21:00:39Z")

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Yes It is! Wait, what are we talking about?

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**Author:** ![billsen54](https://avatars.discourse-cdn.com/v4/letter/b/d2c977/32.png) [@billsen54](https://forums.wyze.com/u/billsen54)\
**Post date:** [January 19, 2022, 9:00pm UTC](https://forums.wyze.com/t/cloud-symbol/213141/3 "2022-01-19T21:00:52Z")

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What does the cloud symbol mean where it normally says on or off

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**Author:** ![R.Good](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/r.good/32/107078_2.png) [@R.Good](https://forums.wyze.com/u/R.Good)\
**Post date:** [January 19, 2022, 9:12pm UTC](https://forums.wyze.com/t/cloud-symbol/213141/4 "2022-01-19T21:12:26Z")

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Welcome to the forum @billsen54

The cloud symbol you are referring to is an icon that would indicate that the device is offline.  
 ![image](https://us1.discourse-cdn.com/wyze/original/3X/d/d/dd9434f3a02294f1f45f4c9ef8157412c45a9f92.jpeg)

However, for the cameras there is a known issue that you may see this icon but when calling up the device it operates as intended.

The Wyze team is working to correct this.

But, if you have the cloud icon and the device is not connected best to follow the offline troubleshooting guide.

> **[My camera is showing offline in the app.](https://support.wyze.com/hc/en-us/articles/4404886789019-My-camera-is-showing-offline-in-the-app-)**
>
> Problem:
> In the Wyze app, there is a cloud symbol with a line through it next to your camera. You are unable to access the Live stream and unable to change any settings.
> Troubleshooting:
> 
> Try power...

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**Author:** ![billsen54](https://avatars.discourse-cdn.com/v4/letter/b/d2c977/32.png) [@billsen54](https://forums.wyze.com/u/billsen54)\
**Post date:** [January 19, 2022, 9:26pm UTC](https://forums.wyze.com/t/cloud-symbol/213141/5 "2022-01-19T21:26:31Z")

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My camera works as usual. But, like you said, the cloud symbol has replaced the on/off indicator.  
Thanks

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**Author:** ![spamoni](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/spamoni/32/34695_2.png) [@spamoni](https://forums.wyze.com/u/spamoni)\
**Post date:** [January 19, 2022, 10:25pm UTC](https://forums.wyze.com/t/cloud-symbol/213141/6 "2022-01-19T22:25:05Z")

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This has been a problem recently. Some have corrected the issue by Starting the App, Going to Account, scroll to the bottom then Log out of the app. Wait a bit, then log back in. Simple thing to try.

Another option is to take one camera and remove the power, wait for about 10 secongs then apply power again. After about a minute, go to the app and do a live stream. Also check to se if the camera shows online