# Cloud connection error

**URL:** <https://forums.wyze.com/t/cloud-connection-error/347793>\
**Category:** Cameras\
**Tags:** troubleshooting, battery-cam-pro, iphone-ipad\
**Created:** [November 12, 2026, 6:51pm UTC](https://forums.wyze.com/t/cloud-connection-error/347793 "2026-11-12T18:51:26Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![lcajiga](https://avatars.discourse-cdn.com/v4/letter/l/ecccb3/32.png) [@lcajiga](https://forums.wyze.com/u/lcajiga)\
**Post date:** [November 12, 2026, 6:51pm UTC](https://forums.wyze.com/t/cloud-connection-error/347793/1 "2026-11-12T18:51:26Z")

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![IMG_4680](https://us1.discourse-cdn.com/wyze/original/3X/f/0/f05d5fe7c38b4bd44b8512d23a6f527bc397505d.jpeg)

Hi all, this is my first and only wyze camera, a battery doorbell not hard wired. SD recorded events can be retrieved but not cloud ones. Please help. Don’t want to purchase more cameras if this issue persists