# Chime which came with my duo cam doorbell will not connect **URL:** \ **Category:** Cameras\ **Tags:** android, wifi-chime\ **Created:** [December 16, 2024, 9:16pm UTC](https://forums.wyze.com/t/chime-which-came-with-my-duo-cam-doorbell-will-not-connect/318649 "2024-12-16T21:16:45Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Leagle](https://avatars.discourse-cdn.com/v4/letter/l/41988e/32.png) [@Leagle](https://forums.wyze.com/u/Leagle)\ **Post date:** [December 16, 2024, 9:16pm UTC](https://forums.wyze.com/t/chime-which-came-with-my-duo-cam-doorbell-will-not-connect/318649/1 "2024-12-16T21:16:45Z")
The wifi chime which came with my duo cam doorbell says, “ready to connect” but it does not connect. I have attempted to reset it and checked to be sure my wifi signal was strong? ---
**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\ **Post date:** [December 16, 2024, 9:35pm UTC](https://forums.wyze.com/t/chime-which-came-with-my-duo-cam-doorbell-will-not-connect/318649/2 "2024-12-16T21:35:26Z")
What troubleshooting have you attempted? Providing additional detail here might help others to help you. This is what _should_ be happening: [![](https://us1.discourse-cdn.com/wyze/original/3X/8/8/889dc3015205f5df9b90b72bb3dc268a4bd3f940.jpeg "Unboxing Wyze Duo Cam Doorbell") ](https://www.youtube.com/watch?v=ithf_cfW3Tw&t=715) If that doesn’t start at the correct time for you, then the Wi-Fi Chime setup begins ~11:55 in the video. In the meantime, I’d [make sure your phone has Bluetooth and Location turned on and that the Wyze app has adequate permissions for both](https://support.wyze.com/hc/en-us/articles/30249546449563#:~:text=feet%29%2E-,Check,on%2E,-Ensure). (You’ve probably already done this while setting up the doorbell itself.) Forcing your phone onto the home’s 2.4 GHz Wi-Fi (assuming you have dual-band) is often helpful with IoT device setup, too, as is moving the device close to your gateway or wireless access point (basically just plugging it into an outlet in the same room as your router). ---
**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\ **Post date:** [December 16, 2024, 10:34pm UTC](https://forums.wyze.com/t/chime-which-came-with-my-duo-cam-doorbell-will-not-connect/318649/3 "2024-12-16T22:34:45Z")
Looks like there’s also [a new β firmware that addresses Wi-Fi Chime setup issues](https://forums.wyze.com/t/wyze-wi-fi-chime-firmware-beta-test-12-16-2024/318657), so I guess you’re not alone in experiencing problems with this. ---
**Author:** ![Leagle](https://avatars.discourse-cdn.com/v4/letter/l/41988e/32.png) [@Leagle](https://forums.wyze.com/u/Leagle)\ **Post date:** [December 19, 2024, 7:48pm UTC](https://forums.wyze.com/t/chime-which-came-with-my-duo-cam-doorbell-will-not-connect/318649/4 "2024-12-19T19:48:34Z")
I have factory reset the chime. Unplugged and plugged back in. The chime is within 6 feet of the duo cam doorbell and 15 feet of the router with 3 bars. I have attempted to install with the camer a and also as a stand alone. I have opened the app to be sure everything is up to date? ---
**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\ **Post date:** [December 19, 2024, 10:57pm UTC](https://forums.wyze.com/t/chime-which-came-with-my-duo-cam-doorbell-will-not-connect/318649/5 "2024-12-19T22:57:47Z")
> [@Leagle](#): > > I have attempted to install with the camer a and also as a stand alone. I’m not sure what this means. What additional detail can you provide? Since [Wi-Fi Chime is designed to work with all Wyze Cam and doorbell models](https://support.wyze.com/hc/en-us/articles/30134479242139-Is-Wyze-Wi-Fi-Chime-compatible-with-other-Wyze-doorbells), you’d add it to your system as an independent device: From the Wyze app’s ** Home** screen, tap the upper-right corner **➜ Device ➜ Home ➜ Wyze Wi-Fi Chime**. Is that what you’ve attempted so far? Hopefully you can get it added and updated, since [new non-β firmware was released today](https://forums.wyze.com/t/wyze-wi-fi-chime-firmware-released-12-19-2024/318907). ---
**Author:** ![Leagle](https://avatars.discourse-cdn.com/v4/letter/l/41988e/32.png) [@Leagle](https://forums.wyze.com/u/Leagle)\ **Post date:** [December 21, 2024, 8:14pm UTC](https://forums.wyze.com/t/chime-which-came-with-my-duo-cam-doorbell-will-not-connect/318649/6 "2024-12-21T20:14:46Z")
Yes, I have attermp to also install the chime as a stand alone. Thanks. ---
**Author:** ![Leagle](https://avatars.discourse-cdn.com/v4/letter/l/41988e/32.png) [@Leagle](https://forums.wyze.com/u/Leagle)\ **Post date:** [December 21, 2024, 8:16pm UTC](https://forums.wyze.com/t/chime-which-came-with-my-duo-cam-doorbell-will-not-connect/318649/7 "2024-12-21T20:16:42Z")
Hopefully that will help. Thanks ---
**Author:** ![system](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/system/32/1_2.png) [@system](https://forums.wyze.com/u/system)\ **Post date:** [March 21, 2025, 8:17pm UTC](https://forums.wyze.com/t/chime-which-came-with-my-duo-cam-doorbell-will-not-connect/318649/8 "2025-03-21T20:17:40Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.