# Chat Transcript Regarding Home Monitoring **URL:** \ **Category:** Services & Integrations\ **Tags:** not-platform-specific\ **Created:** [December 15, 2020, 5:12pm UTC](https://forums.wyze.com/t/chat-transcript-regarding-home-monitoring/148482 "2020-12-15T17:12:54Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![lawvegas](https://avatars.discourse-cdn.com/v4/letter/l/58956e/32.png) [@lawvegas](https://forums.wyze.com/u/lawvegas)\ **Post date:** [December 15, 2020, 5:12pm UTC](https://forums.wyze.com/t/chat-transcript-regarding-home-monitoring/148482/1 "2020-12-15T17:12:54Z")
I am just going to post this chat transcript (which took nearly 1.5 hours) without comment. ![Screen Shot 2020-12-15 at 12.14.33 PM](https://us1.discourse-cdn.com/wyze/original/3X/f/3/f36ca5c1ea8dcbddbe5b60eebcd2992eff65306c.png) ![Screen Shot 2020-12-15 at 12.14.48 PM](https://us1.discourse-cdn.com/wyze/original/3X/3/4/34119e97aa1be751bc2c796dd8216366e1b5d555.png) ![Screen Shot 2020-12-15 at 12.15.01 PM](https://us1.discourse-cdn.com/wyze/original/3X/1/4/143a64e135ad861fccee1ade4cbf98889772a755.png) ![Screen Shot 2020-12-15 at 12.15.15 PM](https://us1.discourse-cdn.com/wyze/original/3X/6/d/6d28203e006cd0983e0d738f9483205f5dafe84f.png) ---
**Author:** ![Customer](https://avatars.discourse-cdn.com/v4/letter/c/e19b73/32.png) [@Customer](https://forums.wyze.com/u/Customer)\ **Post date:** [December 15, 2020, 5:20pm UTC](https://forums.wyze.com/t/chat-transcript-regarding-home-monitoring/148482/2 "2020-12-15T17:20:29Z")
That was good. 🙂 My favorite part: > [@](#): > > ?? Jeff…my man. ---
**Author:** ![lawvegas](https://avatars.discourse-cdn.com/v4/letter/l/58956e/32.png) [@lawvegas](https://forums.wyze.com/u/lawvegas)\ **Post date:** [December 15, 2020, 5:21pm UTC](https://forums.wyze.com/t/chat-transcript-regarding-home-monitoring/148482/3 "2020-12-15T17:21:59Z")
Just asking the community, was I somehow unclear on what I’m asking? Just wanna simply know if I can arm and disarm the system with etc wyze app, whether I’m sitting in my living room or miles away at my office, or on the other side of the country. ---
**Author:** ![Customer](https://avatars.discourse-cdn.com/v4/letter/c/e19b73/32.png) [@Customer](https://forums.wyze.com/u/Customer)\ **Post date:** [December 15, 2020, 5:24pm UTC](https://forums.wyze.com/t/chat-transcript-regarding-home-monitoring/148482/4 "2020-12-15T17:24:26Z")
Perfectly, comically clear. He just didn’t know and was clicking boilerplate in a desperate attempt to close the ticket. I am sure the app will include the feature (how could it not) but he sure didn’t help you. ---
**Author:** ![kjay](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/kjay/32/6638_2.png) [@kjay](https://forums.wyze.com/u/kjay)\ **Post date:** [December 15, 2020, 5:24pm UTC](https://forums.wyze.com/t/chat-transcript-regarding-home-monitoring/148482/5 "2020-12-15T17:24:45Z")
That didn’t go well. Perhaps a hardware tester in this forum can give you a better answer? @WyzeJasonJ might be able to help. ---
**Author:** ![lawvegas](https://avatars.discourse-cdn.com/v4/letter/l/58956e/32.png) [@lawvegas](https://forums.wyze.com/u/lawvegas)\ **Post date:** [December 15, 2020, 5:30pm UTC](https://forums.wyze.com/t/chat-transcript-regarding-home-monitoring/148482/6 "2020-12-15T17:30:20Z")
I thought I was being pranked… ---
**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Post date:** [December 15, 2020, 11:45pm UTC](https://forums.wyze.com/t/chat-transcript-regarding-home-monitoring/148482/7 "2020-12-15T23:45:56Z")
Hello @lawvegas, I sent the chat transcript to Wyze so they can look at it, I am also pretty sure you can arm and disarm from the app but I am going to get a confirmation before I swear on it. ---
**Author:** ![lawvegas](https://avatars.discourse-cdn.com/v4/letter/l/58956e/32.png) [@lawvegas](https://forums.wyze.com/u/lawvegas)\ **Post date:** [December 16, 2020, 12:00am UTC](https://forums.wyze.com/t/chat-transcript-regarding-home-monitoring/148482/8 "2020-12-16T00:00:21Z")
Thanks. Also to be clear I have no animosity toward Jeff, I think he was doing the best he could. We just weren’t understanding each other. ---
**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Post date:** [December 16, 2020, 12:01am UTC](https://forums.wyze.com/t/chat-transcript-regarding-home-monitoring/148482/9 "2020-12-16T00:01:25Z")
> [@lawvegas](#): > > I have no animosity toward Jeff Nor do I, but it can be a teaching moment. ---
**Author:** ![UserCustomerGwen](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/usercustomergwen/32/75644_2.png) [@UserCustomerGwen](https://forums.wyze.com/u/UserCustomerGwen)\ **Post date:** [December 16, 2020, 12:04am UTC](https://forums.wyze.com/t/chat-transcript-regarding-home-monitoring/148482/10 "2020-12-16T00:04:54Z")
I’ll send this over to the team for QA. Thanks for letting us know! 🙂 Yes, you can arm and disarm the system through the app as well as the Keypad. ---
**Author:** ![lawvegas](https://avatars.discourse-cdn.com/v4/letter/l/58956e/32.png) [@lawvegas](https://forums.wyze.com/u/lawvegas)\ **Post date:** [December 16, 2020, 12:24am UTC](https://forums.wyze.com/t/chat-transcript-regarding-home-monitoring/148482/11 "2020-12-16T00:24:14Z")
Ok thanks so much! ---
**Author:** ![johnnyd730](https://avatars.discourse-cdn.com/v4/letter/j/5daacb/32.png) [@johnnyd730](https://forums.wyze.com/u/johnnyd730)\ **Post date:** [December 19, 2020, 11:35am UTC](https://forums.wyze.com/t/chat-transcript-regarding-home-monitoring/148482/12 "2020-12-19T11:35:43Z")
Ditto on the perfectly clear. Anyone from USA would not have had a problem trying to understand exactly what you were saying. YOU ARE THE MOST PATIENT MAN ON THE PLANET. I would have lost it. ---
**Author:** ![jcanavera](https://avatars.discourse-cdn.com/v4/letter/j/e19adc/32.png) [@jcanavera](https://forums.wyze.com/u/jcanavera)\ **Post date:** [December 19, 2020, 8:17pm UTC](https://forums.wyze.com/t/chat-transcript-regarding-home-monitoring/148482/13 "2020-12-19T20:17:27Z")
Sounds much like a person working overseas who has no functioning idea of how a home alert system should work. Following a script but is clueless. That’s not the kind of support I would want from a vendor and you cemented my concern that Wyze is not truly ready to be an alarm system provider. I’ll definitely stay with my Ring security system. ---
**Author:** ![nantoniolli50](https://avatars.discourse-cdn.com/v4/letter/n/e95f7d/32.png) [@nantoniolli50](https://forums.wyze.com/u/nantoniolli50)\ **Post date:** [December 20, 2020, 6:57am UTC](https://forums.wyze.com/t/chat-transcript-regarding-home-monitoring/148482/14 "2020-12-20T06:57:19Z")
Next time just hang up and call back then you should get something that’s more knowledgeable I’ve had to do that ---
**Author:** ![lawvegas](https://avatars.discourse-cdn.com/v4/letter/l/58956e/32.png) [@lawvegas](https://forums.wyze.com/u/lawvegas)\ **Post date:** [December 20, 2020, 2:07pm UTC](https://forums.wyze.com/t/chat-transcript-regarding-home-monitoring/148482/15 "2020-12-20T14:07:58Z")
Post Script: (the much anticipated email response) (And, again, to be clear, not slamming Wyze, love their products, and look forward to the home monitoring. This is just funny.) ![image](https://us1.discourse-cdn.com/wyze/original/3X/e/f/ef21af356ddcb44ce03dd33e7df2b6cacbe37f39.jpeg) ![image](https://us1.discourse-cdn.com/wyze/original/3X/a/4/a49aa42f4203de47b0c479ecf5a2a8409cf8fdb9.jpeg) ---
**Author:** ![Customer](https://avatars.discourse-cdn.com/v4/letter/c/e19b73/32.png) [@Customer](https://forums.wyze.com/u/Customer)\ **Post date:** [December 20, 2020, 3:20pm UTC](https://forums.wyze.com/t/chat-transcript-regarding-home-monitoring/148482/16 "2020-12-20T15:20:36Z")
Jeff, my man! Holy crap he **still** didn’t answer the question!