Ok, thanks for the review and info provided. I will do the setup / hard reboot and let you know if it fixes the issue. If I need to go further, how do you suggest I connect with customer service?
Sorry for the delay in responding, but I have completed the forced reboot of the camera without any change in performance. The camera is working correctly but the charge status indicator still read 1% all of the time no matter what state of charge the battery is in. Just wanted to let you know what the status of this issue was and to let you know that I am just going to contiue to use the camera as is and not replace it through warranty. From my point of view, we can cloose this issue now! thanks for your help!