# Cellular Connection / Wifi Connection **URL:** \ **Category:** Cameras\ **Tags:** cam-pan-v3, iphone-ipad\ **Created:** [March 12, 2024, 6:16pm UTC](https://forums.wyze.com/t/cellular-connection-wifi-connection/293103 "2024-03-12T18:16:20Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![coliecola](https://avatars.discourse-cdn.com/v4/letter/c/c6cbf5/32.png) [@coliecola](https://forums.wyze.com/u/coliecola)\ **Post date:** [March 12, 2024, 6:16pm UTC](https://forums.wyze.com/t/cellular-connection-wifi-connection/293103/1 "2024-03-12T18:16:20Z")
I am having an issue where the last month if I am not connected to wifi and am instead connected to me cellular network, I am unable to view any of my cameras until I am back on wifi. When I try it says they are all offline, but then magically re appear when I am connected to wifi. This has never happened before and I’ve had these cameras since the beginning. I have unlimited data on verizon with great service. Is anyone else running into this? ---
**Author:** ![Antonius](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/antonius/32/106761_2.png) [@Antonius](https://forums.wyze.com/u/Antonius)\ **Post date:** [March 12, 2024, 8:05pm UTC](https://forums.wyze.com/t/cellular-connection-wifi-connection/293103/2 "2024-03-12T20:05:16Z")
@coliecola Not me but plenty of other folks: I am using iPhone on iOS 17.4 and Verizon and have not had any issues yet using cell to view my 10 cameras. > [@Still cannot connect to my cameras when not on my home WIFI](https://forums.wyze.com/t/still-cannot-connect-to-my-cameras-when-not-on-my-home-wifi/292126): > > Can someone explain why I am still unable to connect to my Wyze cameras via the app when not on my home Wi-Fi system. Wyze where are you? I have nine Wyze cameras in my home and they are completely unusable because I am unable to view my cameras while away. This is the new event just started recently. How come this is still going on I’ve paid a lot of money for my cameras. I’ve tried all of the suggested fixes yet nothing works. My cameras are useless. We have them so we can monitor the home … ---
**Author:** ![bryonhu](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/bryonhu/32/122736_2.png) [@bryonhu](https://forums.wyze.com/u/bryonhu)\ **Post date:** [March 12, 2024, 8:14pm UTC](https://forums.wyze.com/t/cellular-connection-wifi-connection/293103/3 "2024-03-12T20:14:48Z")
No issues here either when connecting via 4G or 5G versus connecting over WiFi Maybe it’s just one mobile carrier??? On AT&T (FirstNet) cellular here ---
**Author:** ![bryonhu](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/bryonhu/32/122736_2.png) [@bryonhu](https://forums.wyze.com/u/bryonhu)\ **Post date:** [March 12, 2024, 8:15pm UTC](https://forums.wyze.com/t/cellular-connection-wifi-connection/293103/4 "2024-03-12T20:15:31Z")
@coliecola What cellular network are you using? ---
**Author:** ![Antonius](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/antonius/32/106761_2.png) [@Antonius](https://forums.wyze.com/u/Antonius)\ **Post date:** [March 12, 2024, 8:19pm UTC](https://forums.wyze.com/t/cellular-connection-wifi-connection/293103/5 "2024-03-12T20:19:37Z")
The first post says the OP has Verizon. I have Verizon here in the Bay area and I checked my cams from the golf course this morning using 4G. I just shut Wi-Fi off on my phone again and tested my cams again and I can view all.? ---
**Author:** ![coliecola](https://avatars.discourse-cdn.com/v4/letter/c/c6cbf5/32.png) [@coliecola](https://forums.wyze.com/u/coliecola)\ **Post date:** [March 12, 2024, 8:24pm UTC](https://forums.wyze.com/t/cellular-connection-wifi-connection/293103/6 "2024-03-12T20:24:16Z")
Verizon ---
**Author:** ![bryonhu](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/bryonhu/32/122736_2.png) [@bryonhu](https://forums.wyze.com/u/bryonhu)\ **Post date:** [March 12, 2024, 8:38pm UTC](https://forums.wyze.com/t/cellular-connection-wifi-connection/293103/7 "2024-03-12T20:38:10Z")
Yep I missed that 🙄 @coliecola are connected via 4G or 5G? ---
**Author:** ![coliecola](https://avatars.discourse-cdn.com/v4/letter/c/c6cbf5/32.png) [@coliecola](https://forums.wyze.com/u/coliecola)\ **Post date:** [March 12, 2024, 8:40pm UTC](https://forums.wyze.com/t/cellular-connection-wifi-connection/293103/8 "2024-03-12T20:40:16Z")
I am on Verizon, goes between 5G and LTE. ---
**Author:** ![bryonhu](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/bryonhu/32/122736_2.png) [@bryonhu](https://forums.wyze.com/u/bryonhu)\ **Post date:** [March 12, 2024, 9:07pm UTC](https://forums.wyze.com/t/cellular-connection-wifi-connection/293103/9 "2024-03-12T21:07:46Z")
And neither LTE (4G) or 5G work? ---
**Author:** ![IEatBeans](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/ieatbeans/32/33378_2.png) [@IEatBeans](https://forums.wyze.com/u/IEatBeans)\ **Post date:** [March 12, 2024, 9:22pm UTC](https://forums.wyze.com/t/cellular-connection-wifi-connection/293103/10 "2024-03-12T21:22:53Z")
Do you have a VPN or anything enabled? Most likely not because it works on WiFi but worth a check ---
**Author:** ![coliecola](https://avatars.discourse-cdn.com/v4/letter/c/c6cbf5/32.png) [@coliecola](https://forums.wyze.com/u/coliecola)\ **Post date:** [March 12, 2024, 9:28pm UTC](https://forums.wyze.com/t/cellular-connection-wifi-connection/293103/11 "2024-03-12T21:28:07Z")
Nope none are! And nope I don’t have any VPN’s enabled. ---
**Author:** ![bryonhu](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/bryonhu/32/122736_2.png) [@bryonhu](https://forums.wyze.com/u/bryonhu)\ **Post date:** [March 12, 2024, 9:46pm UTC](https://forums.wyze.com/t/cellular-connection-wifi-connection/293103/12 "2024-03-12T21:46:57Z")
What type of broadband are your cams connected to, and who is the provider? ---
**Author:** ![Antonius](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/antonius/32/106761_2.png) [@Antonius](https://forums.wyze.com/u/Antonius)\ **Post date:** [March 12, 2024, 10:00pm UTC](https://forums.wyze.com/t/cellular-connection-wifi-connection/293103/13 "2024-03-12T22:00:41Z")
I am using Xfinity here. the 2.4 network is 100 mb/s down and 23 mb/s up. ---
**Author:** ![spamoni](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/spamoni/32/34695_2.png) [@spamoni](https://forums.wyze.com/u/spamoni)\ **Post date:** [March 12, 2024, 10:07pm UTC](https://forums.wyze.com/t/cellular-connection-wifi-connection/293103/14 "2024-03-12T22:07:44Z")
I am on Verizon and see the Fluctuation between 4GLTE and 5GUW. But I am not have any issues Streaming my cameras over Cell Service. I am also not having any issues via WiFi. Have you tried the following: - In the app go to Account \> App Settings and then Clear Cache there. - Log out of the App by tapping Log Out at the bottom of the Account Tab - Reboot the Phone - Logon and see if everything works for you. You can also power cycle your cameras, to force them to reconnect to Wyze. Provided they are in a place you can get to. ---
**Author:** ![missabe77](https://avatars.discourse-cdn.com/v4/letter/m/8edcca/32.png) [@missabe77](https://forums.wyze.com/u/missabe77)\ **Post date:** [April 19, 2024, 8:41pm UTC](https://forums.wyze.com/t/cellular-connection-wifi-connection/293103/15 "2024-04-19T20:41:34Z")
My cameras used to load best over T-Mobile on my phone with the wifi off. Connected over home wifi, the cameras were slower with multiple connect attempts before loading. Now the opposite is true; no cameras will connect with the phone just on cell signal, but 2 out of six cameras work if I turn on wifi. As is always the case, I’ll wait a few weeks or months until Wyze decides to fix it, or it starts working because they broke something else. I waited 9 months one time for things to get fixed. The cameras are fun, but only toys after all. ---
**Author:** ![system](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/system/32/1_2.png) [@system](https://forums.wyze.com/u/system)\ **Post date:** [July 18, 2024, 8:42pm UTC](https://forums.wyze.com/t/cellular-connection-wifi-connection/293103/16 "2024-07-18T20:42:11Z")
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