Cant setup wifi on Wyze Vacuum with Android 11 update

[dboots]

Hello, I have an existing Wyze Robot Vacuum and it was setup no problem a year ago. My phone recently update to Android 11 and the Wyze app seems to crash when Choosing Wifi after connecting to the vacuum wifi. It also crashes when I do Choose Wifi from the wifi login prior to vacuum connection.

I can manually connect to the vacuum and go back to the app, but it doesnt do anything. Is this a known issue? Are there other things I could try?

[Customer]

I do NOT know, but something I find essential with Wyze bulbs is temporarily disabling my phone’s mobile data.

[Chen]

@dboots

Hello, I have an existing Wyze Robot Vacuum and it was setup no problem a year ago. My phone recently update to Android 11 and the Wyze app seems to crash when Choosing Wifi after connecting to the vacuum wifi. It also crashes when I do Choose Wifi from the wifi login prior to vacuum connection.

I can manually connect to the vacuum and go back to the app, but it doesnt do anything. Is this a known issue? Are there other things I could try?

You can submit a log to wyze.

[kae4560]

Sign out of app then back in,also power cycle your phone also clear the cache from the wyze app im running Android 11 and have no issues