A few days ago my Doorbell Pro started showing up in my Wyze app as offline. The device is charged and powers off, but remains offline. The help pages recommended resetting back to factory settings. It says to press the reset button on the side of the Chime Pro until you hear “reset successful”. I’ve tried this, but it’s not working. It’s not making any sound and it’s not showing any lights. A red light on the Chime blinks briefly when I plug it in, so I know it’s getting power. Doesn’t seem like you can just buy a Chime separately, so I’m stuck on what to do next.
I have other Wyze cameras on my network and they are showing up as expected in the Wyze app, so overall connectivity does not seem to be the problem.
I don’t use Video Doorbell Pro and Chime Pro, so I’ve been watching this topic to see if any of that product’s users respond. Because of that, some of the input I offer is likely to be speculative.
My understanding is that you can’t buy Chime Pro as a separate accessory because it’s factory-paired to its Video Doorbell Pro and acts as Video Doorbell Pro’s wireless gateway to your home Wi-Fi. If your Chime Pro was still functioning to some degree and allowing you to see your Video Doorbell Pro as being online, then I’d say that you could just get a Universal Wi-Fi Chime if all you needed at that point was something to make a chime sound. The way you’re describing the Chime Pro’s behavior, though, I would guess that it may be hosed, which could be why the factory reset[1][2] doesn’t seem to be working. If that’s the case, then you may be faced with replacing both components.
If you haven’t yet reached out to Wyze Support, then I’d suggest doing that. Hopefully my reply here will bump this topic so that other Video Doorbell Pro users will see it and offer input.