# Cannot login

**URL:** <https://forums.wyze.com/t/cannot-login/335791>\
**Category:** Wyze App\
**Tags:** android\
**Created:** [August 10, 2025, 6:16pm UTC](https://forums.wyze.com/t/cannot-login/335791 "2025-08-10T18:16:20Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![tonynd](https://avatars.discourse-cdn.com/v4/letter/t/ce7236/32.png) [@tonynd](https://forums.wyze.com/u/tonynd)\
**Post date:** [August 10, 2025, 6:16pm UTC](https://forums.wyze.com/t/cannot-login/335791/1 "2025-08-10T18:16:20Z")

</div>

I enter my user ID and password and the screen rolls over to select skip password or safeguard your account, I hit ski. Screen says Log in successful Redirecting you home…… Not working? Go Home. Nothing is working or happening. I even tried to use Facebook login same thing. I select Go Home and get nothing

---

<div class="post-metadata">

**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\
**Post date:** [August 10, 2025, 6:24pm UTC](https://forums.wyze.com/t/cannot-login/335791/2 "2025-08-10T18:24:26Z")

</div>

More detail about your phone, OS, and default browser might be helpful in understanding the problem, as the login/authentication itself is handled within a browser session before being passed back to the Wyze app. This might shed some light:

> [@Android Wyze App](https://forums.wyze.com/t/android-wyze-app/316695/2):
>
> Yes, I think that’s the kind of issue I’ve seen described before, and I suspect it has to do with the hand-off from the browser (where you’re actually logging into your Wyze account after hitting the Get Started button on the app’s welcome screen) back to the app after authentication is complete. See other posts in this topic if this particular post doesn’t provide a solution: You might want/need to change a browser setting and/or your default browser on your Android device.

---

<div class="post-metadata">

**Author:** ![tonynd](https://avatars.discourse-cdn.com/v4/letter/t/ce7236/32.png) [@tonynd](https://forums.wyze.com/u/tonynd)\
**Post date:** [August 10, 2025, 6:45pm UTC](https://forums.wyze.com/t/cannot-login/335791/3 "2025-08-10T18:45:43Z")

</div>

Yes I have noticed the the app open up a browser page instead of remaining in the app

---

<div class="post-metadata">

**Author:** ![Crease](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/crease/32/123254_2.png) [@Crease](https://forums.wyze.com/u/Crease)\
**Post date:** [August 10, 2025, 7:06pm UTC](https://forums.wyze.com/t/cannot-login/335791/4 "2025-08-10T19:06:10Z")

</div>

Right, so sharing more details about what you’re using and/or trying things like tweaking browser settings as described in other topics (linked above) or selecting a different default browser is what I’m suggesting, because the description in your initial post gives me the impression that the browser isn’t doing the token hand-off back to the Wyze app.

---

<div class="post-metadata">

**Author:** ![system](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/system/32/1_2.png) [@system](https://forums.wyze.com/u/system)\
**Post date:** [November 8, 2025, 7:07pm UTC](https://forums.wyze.com/t/cannot-login/335791/5 "2025-11-08T19:07:08Z")

</div>

Closed on November 8, 2025, 7:07pm UTC

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.