# Cancelled Order

**URL:** <https://forums.wyze.com/t/cancelled-order/254831>\
**Category:** Cameras\
**Tags:** cam-pan-v3\
**Created:** [January 13, 2023, 10:30am UTC](https://forums.wyze.com/t/cancelled-order/254831 "2023-01-13T10:30:57Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![sensotronic](https://avatars.discourse-cdn.com/v4/letter/s/bbe5ce/32.png) [@sensotronic](https://forums.wyze.com/u/sensotronic)\
**Post date:** [January 13, 2023, 10:30am UTC](https://forums.wyze.com/t/cancelled-order/254831/1 "2023-01-13T10:30:57Z")

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Hey Wyze,

Genuine order here for 2 of the new CAM PAN V3, im based in UK and was shipping to my US address  
but you cancelled the order, please get intouch

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**Author:** ![SlabSlayer](https://avatars.discourse-cdn.com/v4/letter/s/f19dbf/32.png) [@SlabSlayer](https://forums.wyze.com/u/SlabSlayer)\
**Post date:** [January 13, 2023, 12:29pm UTC](https://forums.wyze.com/t/cancelled-order/254831/2 "2023-01-13T12:29:25Z")

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Welcome to the Wyze User Community Forum @sensotronic! 🙋‍♂️

Please note that this is a user-to-user forum. There is very limited Wyze Team interaction here and usually from the Digital Management and Social Networks team.

Have you contacted Customer Support to ask why the order was cancelled? You can do this via chat in the [Support Center](https://support.wyze.com/hc/en-us)

> **[Contact Us](https://www.wyze.com/pages/contact-us)**
>
> Customer SupportHow can we help? Give us a call at (206) 339-9646 or 1 (581) 500-1166 (Canada) or you can chat with an agent or create a support ticket on our help center.We're open for support between 5:30 am - 7 pm PT Monday through...