Cancel Order 001825686

Hi, I attempted to cancel my order #001825686 yesterday (before shipment) by creating a support ticket according to the instructions on the website, but no one ever replied. I just received tracking information for this order. Can this order still be cancelled and shipping refunded? I cancelled the order before shipment, but it doesn’t seem like anyone is processing the support tickets. My support ticket number is Wyze Ticket 539652.

That I don’t know but I’ll tag the @moderators who might.

I’m sorry, if the tracking number has arrived, you will not be able to cancel the shipment. However, you can work with our support team for a refund on this order. We apologize for the delay in response and are working to catch up on support tickets.