Hi, I attempted to cancel my order #001825686 yesterday (before shipment) by creating a support ticket according to the instructions on the website, but no one ever replied. I just received tracking information for this order. Can this order still be cancelled and shipping refunded? I cancelled the order before shipment, but it doesn’t seem like anyone is processing the support tickets. My support ticket number is Wyze Ticket 539652.
I’m sorry, if the tracking number has arrived, you will not be able to cancel the shipment. However, you can work with our support team for a refund on this order. We apologize for the delay in response and are working to catch up on support tickets.
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