Can Pam v2 video download issue

I have a Cam Pan v2 and Cam Plus Light. I can download a 12 sec video to my iPad, but a 24 sec video will not download. The longer videos have important info that I need to save. All software is up to date.

If you are playing from Events, 12 seconds is the limit with CamPlus Lite. If you are playing from a uSD card installed in that camera, that limit does not apply.