CamPan not connecting to local network still

I am STILL unable to connect my CamPan to my local network. I have had many emails back and forth with the customer service and nothing has helped.
I notice the statement about only using 2.4 GHz network. How do I find out what my network is? I have looked on my Xfinity account and cannot find it there. Any suggestions would be greatly appreciated. I have never had so much trouble connecting this camera.

 Please help me get my camera connected.
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