# Cameres showing offline **URL:** \ **Category:** Cameras\ **Tags:** cam-v3\ **Created:** [February 20, 2022, 7:17pm UTC](https://forums.wyze.com/t/cameres-showing-offline/218363 "2022-02-20T19:17:57Z")\ **Posts on this page:** 1\ **Showing post:** 15
**Author:** ![SlabSlayer](https://avatars.discourse-cdn.com/v4/letter/s/f19dbf/32.png) [@SlabSlayer](https://forums.wyze.com/u/SlabSlayer)\ **Post date:** [March 5, 2023, 11:18pm UTC](https://forums.wyze.com/t/cameres-showing-offline/218363/15 "2023-03-05T23:18:45Z")
The logs that are submitted thru the app are not the logs they want to investigate this issue. They are requesting microSD Card Logs: > [@Fix-It Friday 12/2/22](https://forums.wyze.com/t/fix-it-friday-12-2-22/249878/17): > > When the device shows offline, please take out the microSD card and wait a second before re-inserting the card (or inserting a new microSD card). The camera will then make two “ding” sounds usually within 30 seconds. On your microSD card, there will be a root or log folder with the device log that you can access with a computer. The files are named as xxxxx\_log.txt. If there are multiple logs, select the most recent log file. > > When you have the log, please email it along with a description of the issue and the date, time, and time zone that it occurred to: > > [microsdcardlogs@wyze.com](mailto:microsdcardlogs@wyze.com) --- _[View the full topic](https://forums.wyze.com/t/cameres-showing-offline/218363)._