# Cameras hang after last upgrade **URL:** \ **Category:** Cameras\ **Tags:** android\ **Created:** [February 15, 2020, 2:39pm UTC](https://forums.wyze.com/t/cameras-hang-after-last-upgrade/88865 "2020-02-15T14:39:13Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![evanstd](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/evanstd/32/18598_2.png) [@evanstd](https://forums.wyze.com/u/evanstd)\ **Post date:** [February 15, 2020, 2:39pm UTC](https://forums.wyze.com/t/cameras-hang-after-last-upgrade/88865/1 "2020-02-15T14:39:13Z")
I have two Wyze cam V2’s. One remote, one local, in a group setting. Everything was working fine for the past 2 months. With the latest upgrade I can connect to the cams, but when I select live stream the screen goes white, then black, then back to my group view. If I select events, I can see the event, then I have to select playback, which I get into, then I have to select view live stream. Sometimes I can get live stream then, sometimes I can’t. My phone is an old Samsung s4 running android version 5.0.1 ---
**Author:** ![kroq83](https://avatars.discourse-cdn.com/v4/letter/k/278dde/32.png) [@kroq83](https://forums.wyze.com/u/kroq83)\ **Post date:** [February 15, 2020, 3:49pm UTC](https://forums.wyze.com/t/cameras-hang-after-last-upgrade/88865/2 "2020-02-15T15:49:09Z")
I would try to power everything down and reboot before going on. ---
**Author:** ![evanstd](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/evanstd/32/18598_2.png) [@evanstd](https://forums.wyze.com/u/evanstd)\ **Post date:** [February 18, 2020, 12:11am UTC](https://forums.wyze.com/t/cameras-hang-after-last-upgrade/88865/3 "2020-02-18T00:11:36Z")
I’ve done that. Phone, camera, router. Still same results. ---
**Author:** ![kroq83](https://avatars.discourse-cdn.com/v4/letter/k/278dde/32.png) [@kroq83](https://forums.wyze.com/u/kroq83)\ **Post date:** [February 18, 2020, 12:39am UTC](https://forums.wyze.com/t/cameras-hang-after-last-upgrade/88865/4 "2020-02-18T00:39:49Z")
What the last thing did it do before all this started? Firmware? You can try down grade the firmware and start over. > **[Release Notes & Firmware](https://support.wyze.com/hc/en-us/articles/360024852172-Release-Notes-Firmware)** > > Looking for the Wyze Cam v2 and Wyze Cam Pan webcam firmware? Download it here. > > > Wyze App > To update the Wyze app, go to the Google Play Store or the Apple App Store to download the update. Click h... > **[Wyze Cam RTSP](https://support.wyze.com/hc/en-us/articles/360026245231-Wyze-Cam-RTSP)** > > RTSP was considered a beta feature and we are currently assessing the path forward as the firmware versions have aged quite a bit. We have removed the firmware files for these versions for now and ... ---
**Author:** ![evanstd](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/evanstd/32/18598_2.png) [@evanstd](https://forums.wyze.com/u/evanstd)\ **Post date:** [February 18, 2020, 12:59pm UTC](https://forums.wyze.com/t/cameras-hang-after-last-upgrade/88865/5 "2020-02-18T12:59:08Z")
It all started with the last firmware upgrade. I really don’t want to pursue beta path. I feel there will be too many holes in it. ---
**Author:** ![Newshound](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/newshound/32/71715_2.png) [@Newshound](https://forums.wyze.com/u/Newshound)\ **Post date:** [February 18, 2020, 2:07pm UTC](https://forums.wyze.com/t/cameras-hang-after-last-upgrade/88865/6 "2020-02-18T14:07:46Z")
I wonder if they glitched operation on that old operating system again. We’ve seen Android 5 problems pop up on occasion. I would submit a support ticket so they can either help you or pass this on to the developers: [https://support.wyzecam.com/hc/en-us/requests/new](https://support.wyzecam.com/hc/en-us/requests/new) Downgrading the firmware or the app to a previous version may help in the meantime, as @kroq83 was suggesting. ---
**Author:** ![evanstd](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/evanstd/32/18598_2.png) [@evanstd](https://forums.wyze.com/u/evanstd)\ **Post date:** [February 18, 2020, 2:34pm UTC](https://forums.wyze.com/t/cameras-hang-after-last-upgrade/88865/7 "2020-02-18T14:34:38Z")
Are there any procedures out there on how to downgrade to a previous version of firmware? ---
**Author:** ![DreadPirateRush](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/dreadpiraterush/32/1531_2.png) [@DreadPirateRush](https://forums.wyze.com/u/DreadPirateRush)\ **Post date:** [February 18, 2020, 10:23pm UTC](https://forums.wyze.com/t/cameras-hang-after-last-upgrade/88865/8 "2020-02-18T22:23:53Z")
This might be what you’re looking for. I found this by doing a search in the **[support articles](https://support.wyzecam.com/hc/en-us)**. 🙂 > **[How to flash your Wyze Cam firmware manually](https://support.wyze.com/hc/en-us/articles/360031490871-How-to-flash-firmware-manually)** > > Note: It is recommended to use a 32GB microSD card in format FAT32 when performing a firmware flash. > Flash Firmware for Wyze Cam Pan v2 > > Wyze Cam Pan v2 files can be found on the Release Notes page... ---
**Author:** ![evanstd](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/evanstd/32/18598_2.png) [@evanstd](https://forums.wyze.com/u/evanstd)\ **Post date:** [February 23, 2020, 12:19pm UTC](https://forums.wyze.com/t/cameras-hang-after-last-upgrade/88865/9 "2020-02-23T12:19:27Z")
I finally figured where the bug is. Without going into too much detail on how I found this, the cameras work fine now once I removed them from the group. I can easily recreate the bug by creating a group and putting both of the cameras in it. So if anyone is having this problem from the latest firmware upgrade, and is running multiple cameras in a group setting, delete them out of the group and you should be fine.