Camera shows offline but isn’t

Two of my cameras show offline on my iPhone app but when selecting they aren’t. Still get alerts but show offline

This is a known issue Wyze is looking into. You can fix it by power cycling the camera.

If your able to help Wyze fix the issue, and you have a micro sd card in the camera, you can remove it, put it into your computer, and get the log files off of it. Please email them to

If your not able to do this that’s totally fine, just power cycle the cams and it should be working.

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From Wyze:

Core - Cameras appear offline in the app, though they are online and viewable :frowning_face:

We’re still looking for microSD card logs for this topic! We’ve received a few and we really appreciate the help. If you’re experiencing this and have a microSD card and a computer that can read the card, please send us a log to look at. Here’s how:

When the device shows offline, please take out the microSD card and wait a second before re-inserting the card (or inserting a new microSD card). The camera will then make two “ding” sounds usually within 30 seconds. On your microSD card, there will be a root or log folder with the device log that you can access with a computer. The files are named as xxxxx_log.txt. If there are multiple logs, select the most recent log file.

When you have the log, please email it along with a description of the issue and the date, time, and time zone that it occurred to:


This will get it back online maybe a third of the time. Most of the time the only solution is wait for it. Might be hours, might be weeks.

I do have an micro sd in the camera and will send logs on Monday