# Camera Notification Speed

**URL:** <https://forums.wyze.com/t/camera-notification-speed/212772>\
**Category:** Watercooler\
**Created:** [January 17, 2022, 8:10pm UTC](https://forums.wyze.com/t/camera-notification-speed/212772 "2022-01-17T20:10:32Z")\
**Posts on this page:** 1\
**Showing post:** 32

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**Author:** ![SlabSlayer](https://avatars.discourse-cdn.com/v4/letter/s/f19dbf/32.png) [@SlabSlayer](https://forums.wyze.com/u/SlabSlayer)\
**Post date:** [April 2, 2022, 12:19pm UTC](https://forums.wyze.com/t/camera-notification-speed/212772/32 "2022-04-02T12:19:42Z")

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> [@chad1](#):
>
> It sounds to me like they are selling more cameras than their servers can handle.

@chad1, you are a highly skilled carpenter! You hit the nail on the head! Unfortunately, every user is swimming around in the AWS server cloud together and Wyze only rents space there. I am thinking they need to rent a bigger pool so we get an upgrade from the kiddie pool.

But, to be fair, 5G\LTE and internet can also be bogged down at peak by traffic as well.

Notification latency and notification loss. See this post and scroll up a half dozen posts or so to see the discussion;  
.

> [@Fix-It Friday 3/4/22](https://forums.wyze.com/t/fix-it-friday-3-4-22/219858/70):
>
> **Core - No notifications when Cam Plus is enabled**
> 
> While it seems like the recent firmware updates helped with this, we’re now at the point of needing to assess our notification design for moving forward. At this point, the majority of these cases are because someone turned off notifications for all other motion but the AI trigger didn’t happen within the 6-second (chosen for speed of notification) window. Cam Plus Events can be up to 5-minute segments and that would be a lot of time to wait for a notification that you want to act on. We’re looking at different methods for improving the notification experience and are having conversations internally about direction.

Also,

> [@chad1](#):
>
> I submitted logs and tried to submit support and the reply is this is an unmonitored email box but here is your log number and when you try to submit a trouble ticket it says submit a log. Catch 22

I think this aspect of their service can use some improvement too. It takes a bit of luck to get the logs to where they can actually be deciphered. I have had luck here in the forums, but also in support.

Logs and tickets go first but mean nothing if the right people aren’t looking at them. The Customer Support (CS) Wizards from the chats and email cannot access any logs, they have to forward them to the developers AFTER they can’t solve the issue. So, you have to enter CS, give them the logs, go thru their scripts and canned responses, and then request that they forward your logs to a a developer on the Wyze Team to have it looked at. I have received email support from a developer after that.

If enough of us keep ringing the bell 🔔 on this… We may see improvement.

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