# Camera not responding **URL:** \ **Category:** Power & Lighting\ **Tags:** support\ **Created:** [February 16, 2018, 9:50am UTC](https://forums.wyze.com/t/camera-not-responding/3855 "2018-02-16T09:50:38Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![spartanrob](https://avatars.discourse-cdn.com/v4/letter/s/34f0e0/32.png) [@spartanrob](https://forums.wyze.com/u/spartanrob)\ **Post date:** [February 16, 2018, 9:50am UTC](https://forums.wyze.com/t/camera-not-responding/3855/1 "2018-02-16T09:50:38Z")
I’ve got a solid yellow light on the back of the camera and it won’t respond. I tried holding the button down while plugging in, after plugging, still, nothing. Any help appreciated. ---
**Author:** ![kpkammer](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/kpkammer/32/3056_2.png) [@kpkammer](https://forums.wyze.com/u/kpkammer)\ **Post date:** [February 17, 2018, 8:15pm UTC](https://forums.wyze.com/t/camera-not-responding/3855/2 "2018-02-17T20:15:08Z")
Make sure to let it sit at least 5 minutes. I think solid yellow means it’s booting up. You might want to try to factory reset it. To perform a Factory reset on your camera, follow the instructions below: If using an SD card with the camera, remove it before proceeding. Leave the unit plugged in and power on. Press and hold the setup button on the bottom of the unit for 20 second. Allow at least 30 seconds for unit to initialize, in some rare instances this process can take up to 5 minutes. The LED on the back should move from Solid Yellow, to Blinking Yellow The device is now ready to be setup once again. ---
**Author:** ![spartanrob](https://avatars.discourse-cdn.com/v4/letter/s/34f0e0/32.png) [@spartanrob](https://forums.wyze.com/u/spartanrob)\ **Post date:** [February 20, 2018, 8:07am UTC](https://forums.wyze.com/t/camera-not-responding/3855/3 "2018-02-20T08:07:22Z")
No Luck. Still a solid yellow ---
**Author:** ![Acfitter](https://avatars.discourse-cdn.com/v4/letter/a/73ab20/32.png) [@Acfitter](https://forums.wyze.com/u/Acfitter)\ **Post date:** [May 13, 2018, 11:48am UTC](https://forums.wyze.com/t/camera-not-responding/3855/4 "2018-05-13T11:48:38Z")
I have the same problem. Anyone have a solution? ---
**Author:** ![wvnutt](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wvnutt/32/441_2.png) [@wvnutt](https://forums.wyze.com/u/wvnutt)\ **Post date:** [June 25, 2018, 8:08am UTC](https://forums.wyze.com/t/camera-not-responding/3855/5 "2018-06-25T08:08:03Z")
Same problem here as well. Did you ever find a solution? ---
**Author:** ![tai.w.luu](https://avatars.discourse-cdn.com/v4/letter/t/47e85d/32.png) [@tai.w.luu](https://forums.wyze.com/u/tai.w.luu)\ **Post date:** [August 20, 2018, 4:21pm UTC](https://forums.wyze.com/t/camera-not-responding/3855/6 "2018-08-20T16:21:08Z")
I have this issue too. Does anyone have a solution? ---
**Author:** ![Acfitter](https://avatars.discourse-cdn.com/v4/letter/a/73ab20/32.png) [@Acfitter](https://forums.wyze.com/u/Acfitter)\ **Post date:** [August 20, 2018, 4:39pm UTC](https://forums.wyze.com/t/camera-not-responding/3855/7 "2018-08-20T16:39:14Z")
Hi All Contacted customer support and they are Excellent. They sent out A replacement right away. ---
**Author:** ![AidieSicks](https://avatars.discourse-cdn.com/v4/letter/a/48db29/32.png) [@AidieSicks](https://forums.wyze.com/u/AidieSicks)\ **Post date:** [February 21, 2020, 11:30pm UTC](https://forums.wyze.com/t/camera-not-responding/3855/8 "2020-02-21T23:30:55Z")
Same problem ---
**Author:** ![kroq83](https://avatars.discourse-cdn.com/v4/letter/k/278dde/32.png) [@kroq83](https://forums.wyze.com/u/kroq83)\ **Post date:** [February 22, 2020, 4:12am UTC](https://forums.wyze.com/t/camera-not-responding/3855/9 "2020-02-22T04:12:11Z")
maybe try new flash the firmware. ---
**Author:** ![krismleach](https://avatars.discourse-cdn.com/v4/letter/k/9fc29f/32.png) [@krismleach](https://forums.wyze.com/u/krismleach)\ **Post date:** [March 8, 2020, 1:29am UTC](https://forums.wyze.com/t/camera-not-responding/3855/10 "2020-03-08T01:29:05Z")
Same here,…it worked for a whole 10 minutes before freezing up to never work again,…tried all of the lil tidbits from support for it to do nothing,…just a steady yellow light,…and nothing,…asked about replacing it and suddenly dead air,… haven’t heard back from them ,.biggest waste of money ever ---
**Author:** ![kroq83](https://avatars.discourse-cdn.com/v4/letter/k/278dde/32.png) [@kroq83](https://forums.wyze.com/u/kroq83)\ **Post date:** [March 8, 2020, 2:10am UTC](https://forums.wyze.com/t/camera-not-responding/3855/11 "2020-03-08T02:10:12Z")
look here [https://support.wyzecam.com/hc/en-us/articles/360031137512-LED-Status-Light-Indicator](https://support.wyzecam.com/hc/en-us/articles/360031137512-LED-Status-Light-Indicator)