# Cam Plus Subscription Issue **URL:** \ **Category:** Services & Integrations\ **Tags:** troubleshooting, cam-v1-v2, important, iphone-ipad\ **Created:** [November 18, 2020, 11:17pm UTC](https://forums.wyze.com/t/cam-plus-subscription-issue/143199 "2020-11-18T23:17:32Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![bryan.d.elliot](https://avatars.discourse-cdn.com/v4/letter/b/a698b9/32.png) [@bryan.d.elliot](https://forums.wyze.com/u/bryan.d.elliot)\ **Post date:** [November 18, 2020, 11:17pm UTC](https://forums.wyze.com/t/cam-plus-subscription-issue/143199/1 "2020-11-18T23:17:33Z")
Hey all!! I just activated my 2-pack of Wyze Cam V2… I claimed the free 12 month subscription, & it billed my credit card… (Not sure why for a free subscription, but anyhoo…) When I go in to the app to assign the scripts, it says “No Cameras Found”. I see the “2 Available Subscriptions”, but I can’t seem to find a way to assign them… Any ideas??? ---
**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Post date:** [November 18, 2020, 11:20pm UTC](https://forums.wyze.com/t/cam-plus-subscription-issue/143199/2 "2020-11-18T23:20:56Z")
@bryan.d.elliot If the cameras are brand new there is a good chance they need a firmware upgrade first before they will work on Cam Plus. This can be found by going into the camera settings \> Device Info \> Firmware ---
**Author:** ![bryan.d.elliot](https://avatars.discourse-cdn.com/v4/letter/b/a698b9/32.png) [@bryan.d.elliot](https://forums.wyze.com/u/bryan.d.elliot)\ **Post date:** [November 18, 2020, 11:22pm UTC](https://forums.wyze.com/t/cam-plus-subscription-issue/143199/3 "2020-11-18T23:22:16Z")
Hey Jason… I did the firmware upgrade to both after initial setup… I have version 4.9.6.218 installed on both ---
**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Post date:** [November 19, 2020, 2:41am UTC](https://forums.wyze.com/t/cam-plus-subscription-issue/143199/4 "2020-11-19T02:41:59Z")
@bryan.d.elliot Could you post a screenshot of what you are seeing in the app when you go to Cam Plus ---
**Author:** ![bryan.d.elliot](https://avatars.discourse-cdn.com/v4/letter/b/a698b9/32.png) [@bryan.d.elliot](https://forums.wyze.com/u/bryan.d.elliot)\ **Post date:** [November 19, 2020, 3:11am UTC](https://forums.wyze.com/t/cam-plus-subscription-issue/143199/5 "2020-11-19T03:11:59Z")
![image](https://us1.discourse-cdn.com/wyze/original/3X/a/8/a8a26b03d8e8ef9ffa7c3a40c15293f2f35bbdf8.jpeg) ---
**Author:** ![bryan.d.elliot](https://avatars.discourse-cdn.com/v4/letter/b/a698b9/32.png) [@bryan.d.elliot](https://forums.wyze.com/u/bryan.d.elliot)\ **Post date:** [November 19, 2020, 3:12am UTC](https://forums.wyze.com/t/cam-plus-subscription-issue/143199/6 "2020-11-19T03:12:35Z")
![image](https://us1.discourse-cdn.com/wyze/original/3X/6/b/6bedd92916532e9cf436b46e89bf77fa16f52ee3.jpeg) ---
**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Post date:** [November 19, 2020, 3:15am UTC](https://forums.wyze.com/t/cam-plus-subscription-issue/143199/7 "2020-11-19T03:15:34Z")
@bryan.d.elliot What app version are you using? ---
**Author:** ![bryan.d.elliot](https://avatars.discourse-cdn.com/v4/letter/b/a698b9/32.png) [@bryan.d.elliot](https://forums.wyze.com/u/bryan.d.elliot)\ **Post date:** [November 19, 2020, 3:44am UTC](https://forums.wyze.com/t/cam-plus-subscription-issue/143199/8 "2020-11-19T03:44:20Z")
App version is 2.15.41 ---
**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Post date:** [November 19, 2020, 4:01am UTC](https://forums.wyze.com/t/cam-plus-subscription-issue/143199/9 "2020-11-19T04:01:35Z")
That is the newer one released today, so either there is something wrong that even I am not seeing or you found a bug in the new app version. I would call support tomorrow morning and see what they say. [WYZE Support](https://support.wyzecam.com/hc/en-us) Live support is available: +1-206-339-9646 Monday - Friday 5 am - 6 pm PT Saturday 8 am - 4 pm PT ---
**Author:** ![bryan.d.elliot](https://avatars.discourse-cdn.com/v4/letter/b/a698b9/32.png) [@bryan.d.elliot](https://forums.wyze.com/u/bryan.d.elliot)\ **Post date:** [November 19, 2020, 4:30am UTC](https://forums.wyze.com/t/cam-plus-subscription-issue/143199/10 "2020-11-19T04:30:58Z")
Ha! Leave it to me to find a bug! ---
**Author:** ![bryan.d.elliot](https://avatars.discourse-cdn.com/v4/letter/b/a698b9/32.png) [@bryan.d.elliot](https://forums.wyze.com/u/bryan.d.elliot)\ **Post date:** [November 19, 2020, 4:01pm UTC](https://forums.wyze.com/t/cam-plus-subscription-issue/143199/11 "2020-11-19T16:01:55Z")
Problem solved! I needed to deactivate the 14 day free trial in order to activate the 1 yr subscription. Thanks for your help Jason!