Cam Pan V3 connects in individual view / disconnects in group view

One of my Pan Cam V3 cameras (I have 4) will not connect or disconnects when displayed in a 4 cam group mode view. When I click on the camera to show just that camera, it connects and stays connected with a smooth display. Anyone else having this issue? This is on an iPhone 14 Pro Max over cellular.

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I am sorry this is happening, this is an issue we are looking into could you submit a log from the camera that will not load and give me the log number so I can get it to the team?

Recreate the issue. Then in the Wyze app, go to Account > Wyze Support > Submit a Log. Select your device from the dropdown menu. Then fill in the description box with the date, time, and time zone of the most recent time you noticed this issue and a description of what’s happening. Make sure the Send Logs option is selected and then submit your log. When you have the log number, please post it and tag me so I can get it to the right folks.


@WyzeJasonJ Log number is 1284945


Thank you, I will get this up to the team.

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