# Cam pan camera show offline but still reported events

**URL:** <https://forums.wyze.com/t/cam-pan-camera-show-offline-but-still-reported-events/296343>\
**Category:** Cameras\
**Tags:** cam-pan-v3, iphone-ipad\
**Created:** [April 16, 2024, 1:33am UTC](https://forums.wyze.com/t/cam-pan-camera-show-offline-but-still-reported-events/296343 "2024-04-16T01:33:25Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![jdegugl1](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/jdegugl1/32/96864_2.png) [@jdegugl1](https://forums.wyze.com/u/jdegugl1)\
**Post date:** [April 16, 2024, 1:33am UTC](https://forums.wyze.com/t/cam-pan-camera-show-offline-but-still-reported-events/296343/1 "2024-04-16T01:33:25Z")

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Tonight two of four cam pan v3 cameras went offline. I reset them and restarted them but restart failed. After that exercise they started to work ok but the Home Screen showed they were offline. I power cycled both without it helping, then I rebooted the modem and router and that didn’t help. I next deleted the app and reinstalled it and that too didn’t help. Lastly I deleted the cameras and reinstalled them and finally everything is back to normal.

I guess I should have read the new posts before I posted this. Looks like this is a system issue,

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**Author:** ![spamoni](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/spamoni/32/34695_2.png) [@spamoni](https://forums.wyze.com/u/spamoni)\
**Post date:** [April 16, 2024, 1:35am UTC](https://forums.wyze.com/t/cam-pan-camera-show-offline-but-still-reported-events/296343/2 "2024-04-16T01:35:06Z")

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There is currently an outage going on. Here is the service advisory:

> [@Service Advisory - 4/15/2024](https://forums.wyze.com/t/service-advisory-4-15-2024/296327):
>
> 4/15/24 5:39 PM PT - We are currently receiving reports of devices offline or not being able to connect. We are currently looking into the issue and will have an update as soon as we have some more information. Thank you for your patience.

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**Author:** ![system](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/system/32/1_2.png) [@system](https://forums.wyze.com/u/system)\
**Post date:** [July 15, 2024, 1:36am UTC](https://forums.wyze.com/t/cam-pan-camera-show-offline-but-still-reported-events/296343/3 "2024-07-15T01:36:03Z")

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Closed on July 15, 2024, 1:36am UTC

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