Bulb Cam no longer seen SOLVED

I get to the point where camera audibly says “Ready to connect” and check the selection box. Click NEXT 'Searching for your device…"

And the search never ends/completes. All features working perfectly 2 days ago. Cannot reach the bulb cam device.

EDIT

just went out to take a look. He has been saying 'ready to connect for about an hour. White porch light is on. camera felt hot … hotter than outside which is 106F. Quite a bit in fact. I turned off the power to the device. Seemed too hot to me.

There have been times in the past where my Bulb Cam and/or Accessory Bulbs have seemed finicky with their connections, and at times I’ve taken them indoors and screwed them into sockets in light fixtures that put them closer to my Wi-Fi signal so that I can get them reconnected and/or have better success with completing firmware updates. That would probably be my first step in a situation like this, and should allow you to cool the product and have more comfort while troubleshooting.

If the product is still within the warranty coverage period and you can’t resolve this with your own troubleshooting, then I’d be inclined to contact Support, as they may just replace it for you.

To the most dedicated forum moderator in the business. Thank you for the quick reply. Moved the camera inside …it’s about 4 feet from the router. Same failing behavior. Get to ‘ready to connect’ and it goes into a loop. Checking warranty status next and thank you for your excellent work. :waving_hand:

EDIT:
It’s been a long time and i really don’t recall all it took to get it up and running. Is there a Bluetooth component to this camera? I just bought another one from Amazon and briefly saw the word Bluetooth. What if anything does Bluetooth have to do with a Wyze Bulb Cam. Sorry to be so stupid.

It’s not a stupid question at all. Older Wyze Cams—I think through Cam Pan v3, which is the oldest Wyze Cam I have—use an app-generated QR code to add the device and get it connected to your local Wi-Fi: At a certain point in setup, you’re prompted to hold the phone up so that the Cam can see the QR code, and then that’s what the Cam would use to get online. Bulb Cam uses Bluetooth to get the connection information from your phone as described in the setup portion of the unboxing video. It also uses BLE (Bluetooth Low Energy) to connect to any Accessory Bulbs you might link to a Bulb Cam, as those bulbs don’t have their own independent Wi-Fi connections to your network.

If the Cam is still failing to connect when you have it closer to your Wi-Fi source, then I wonder if you’re just pressing the SETUP button to click it and put it into pairing mode or if you’ve tried a factory reset. If you’re contacting Wyze Support for assistance, then they’re likely to suggest a factory reset as part of the troubleshooting, so you might as well go ahead and give that a shot.

Thank you for the kind words. I hope this is at least somewhat helpful.

Bulb Cam uses Bluetooth to get the connection information from your phone as described in the setup portion of the unboxing video. It also uses BLE (Bluetooth Low Energy) to connect to any Accessory Bulbs you might link to a Bulb Cam, as those bulbs don’t have their own independent Wi-Fi connections to your network.

So … answer is yes … the phone/tablet needs Bluetooth active for the Bu;b Cam to work/connect. I don’t know that it was or not at the time. If true, and it wasn’t, that is probably the problem. If it was on (or will be on when I try it) and doesn’t connect, I need that brand new Bulb Cam I just bought from Amazon. If I end up with two working cameras, so be it. At least I know Amazon will get me back to one.

So … there is an “unboxing video”??? Wish I had known that a long time ago. Thank you again. I will let you know how it goes tomorrow after the new one arrives … if I end up with one or two. Of course, thnx again.

That’s correct, yes. :+1:

Could be, but I believe the app will prompt you to enable both Bluetooth and Location permissions when installing a new device if the app doesn’t already have those permissions. I usually have Bluetooth enabled because I frequently use that with headphones but in the past have often left Location disabled in Android settings because I don’t use a lot of location-based services and so have left that off to help conserve battery out of habit. The app will want Location access because it will want to use Bluetooth to scan for and connect to nearby devices, so you’ll want to make sure you have both of those services enabled in Android settings (and grant permission to the Wyze app, if necessary) on whatever phone or tablet you’re using to add a new device in the Wyze app.

Yeah, many products have their own official “introducing” and unboxing/setup videos in the Wyze YouTube channel (I linked to a specific point in the unboxing video for Bulb Cam in the previous post). Although sometimes they make changes to the app UI so that what’s in a video might not be entirely current, what they show in the video should be what was available for a given product at the time of that product’s launch.

Old cam out of warranty. New Bulb Cam arrived. Installed SD card, screwed it into light socket. Turned on wall switch for the porch light and everything went as smooth as silk. Only problem so far is
DETECTION ZONE/CAMERA NOT CONNECTED.

I’m short on time, and don’t have time at the moment to 'figure it out, so if you have a quick fix to that, would love to hear it. BTW … this is a ‘renewed’ cam, $37.82 from Amazon. thnx again.

edit

and updated firmware.

I’m not sure what this means:

What additional detail can you provide? I understood the earlier part of your post to mean that adding the new device went well and that the Cam connected as expected, so I don’t know what the part in all caps means. :confused:

Gear icon, Detect>on settings, Detection zone. Move slider to ON, WON’T stay on, msg ''Camera not connected "

Edit

Found it. Advanced settings AUTO, DISABLE hardware decoder. ALLOWS customizing detection zone

Oh, okay. Thank you for the additional information. That’s probably similar to what I see sometimes with Bulb Cam when I’m trying to resolve a problem with linked Accessory Bulbs or make other changes in  Settings ➜ Bulb Settings. It acts like if the connection to the Cam glitches then other things within the settings part of the user interface don’t work and won’t “stick”, and that’s frustrating.

What I usually do in that case is try to restart the Cam from within the app ( Settings ➜ Restart). If the Cam doesn’t respond to that, then I will typically try clearing caches and may even power cycle the Cam, but I usually try to avoid power-cycling if I can because I don’t like cutting power with the Cam doing continuous microSD recording. That hasn’t caused me any serious problems so far, but I always think there’s a possibility of corrupting the microSD card or causing other glitches to the file system when doing a hard power cut without first safely ejecting the card or putting the Cam into its own “off” mode first.

This is how I tend to clear my Wyze app caches on Android (click/tap to expand):
  1. Clear the in-app cache: From the Wyze app’s home screen, navigate to  Account ➜ App Settings ➜ Cache File Size ➜ Clear.
  2. Swipe the Wyze app out of the running Android apps.
  3. Long-press on the Wyze app’s launcher icon (on the phone’s home screen or wherever you tap to initially open the app) and then tap  App info in the pop-up menu.
  4. Tap Force stop on the App info screen (may need to tap OK to confirm) and then tap Storage & cache.
  5. Tap  Clear cache on the Storage screen.
  6. Back up one screen (back to App info) and then tap  Open to re-launch the Wyze app.

Note: I don’t know what the options would be for modifying these steps on iOS since I don’t use that platform. If using iOS/iPadOS, you should be able to clear the in-app cache with Step 1, and that may help.

Sometimes I stop at just clearing the in-app cache, and often that’s sufficient, but occasionally I’ll clear the OS-level app cache, too.

If that doesn’t resolve it and allow you to set a Detection Zone, then I’d wonder if your Bulb Cam’s location has spotty Wi-Fi availability. That was an off-and-on struggle for me with the Bulb Cam at the front of my garage until I put a range extender in the garage, and that has seemed to help.

If your firmware is totally current (I’m still using 21.1.6.1117 but see 21.1.6.1161 offered), then I wonder if the firmware is part of the problem.

I see that you added this while I was replying:

That’s so goofy. On my phone—again, with the older firmware as noted and using Android app v3.19.0.935—I have Enable Hardware Decoder  (enabled), and I’m able to make and save changes to Detection Zone as expected. I’m not convinced that the hardware decoder option itself is the problem or solution, but if that seems to be working for you, though, then go with it! :man_shrugging:

Might NOT be the right solution. This is the first time I heard of ‘hardware decoder’. Wasn’t an issue with the old cam. No problems with it customizing detection zone. change a setting, something works that should work without changing the settings. Somewhat of a false positive syndrome. GOOFY … indeed. Lots of goofiness abounds.

Edit
For you see, electricity is the work of Satan, and man will never control it.

I think the hardware decoder setting used to be global and was found in  Account ➜ App Settings. That’s where I still see it on my 32-bit tablet that runs app v2.50.9.512. At some point (I don’t recall exactly when, but you can find discussion of that elsewhere in the Forum) it was split out as a control within individual Cams’ settings, and not all Cams have this setting (for instance, I don’t see it when I checked Advanced Settings for Cam OG in the app version that released today). :man_shrugging:

Anyway, I’m glad things seem to be working for you now. :+1:

Thank you. Yes … seemingly.:grinning_face_with_smiling_eyes: