# BUG: Clips still moving at faster than normal speed when viewing **URL:** \ **Category:** Cameras\ **Tags:** bug\ **Created:** [December 4, 2018, 6:39pm UTC](https://forums.wyze.com/t/bug-clips-still-moving-at-faster-than-normal-speed-when-viewing/9794 "2018-12-04T18:39:42Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![kelemvor](https://avatars.discourse-cdn.com/v4/letter/k/6f9a4e/32.png) [@kelemvor](https://forums.wyze.com/u/kelemvor)\ **Post date:** [December 4, 2018, 6:39pm UTC](https://forums.wyze.com/t/bug-clips-still-moving-at-faster-than-normal-speed-when-viewing/9794/1 "2018-12-04T18:39:42Z")
I’m now experiencing the issue where when viewing an alert video, the playback is sped up. I thought this was fixed a while ago but either it has come back or just decided to hit one of my cameras. It’s not doing it on them all. The camera in question is on firmware 4.9.3.60 and says it’s up to date. I have other cameras on the same firmware that do not exhibit the fast playback problem. Not sure what to do to try to resolve this. Thanks. ---
**Author:** ![rng888](https://avatars.discourse-cdn.com/v4/letter/r/d6d6ee/32.png) [@rng888](https://forums.wyze.com/u/rng888)\ **Post date:** [January 12, 2019, 10:15pm UTC](https://forums.wyze.com/t/bug-clips-still-moving-at-faster-than-normal-speed-when-viewing/9794/2 "2019-01-12T22:15:40Z")
I am having the exact same issue. I sent a request into tech support and have not heard back in almost two weeks so I sent in another request. Not a great sign if tech responses are not turning around in the stated time frames. ---
**Author:** ![kelemvor](https://avatars.discourse-cdn.com/v4/letter/k/6f9a4e/32.png) [@kelemvor](https://forums.wyze.com/u/kelemvor)\ **Post date:** [January 13, 2019, 3:00am UTC](https://forums.wyze.com/t/bug-clips-still-moving-at-faster-than-normal-speed-when-viewing/9794/3 "2019-01-13T03:00:17Z")
I still have this issue on one of my camera but only when it records an alert video in night mode. Actually, just checked it again as I’m typing this and the latest video is in normal speed so maybe it’s fixed. hmm. ---
**Author:** ![joeman](https://avatars.discourse-cdn.com/v4/letter/j/6f9a4e/32.png) [@joeman](https://forums.wyze.com/u/joeman)\ **Post date:** [January 17, 2019, 6:42pm UTC](https://forums.wyze.com/t/bug-clips-still-moving-at-faster-than-normal-speed-when-viewing/9794/4 "2019-01-17T18:42:57Z")
I am experiencing the same problem with two of my six cameras. It appears to be related to daytime events and recordings, night (IR) events and recordings playback fine. Also the daytime recordings are at about 1/3 the bit-rate of the IR recordings, weird. I have a support ticket with Wyze and they are supposedly investigating. I also swapped the cameras with two other cameras that record normally and they show the same problem. The only thing common to the two cameras exhibiting the problem is they are furthest from the Wi-Fi router in that location. ---
**Author:** ![Tuna](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/tuna/32/3617_2.png) [@Tuna](https://forums.wyze.com/u/Tuna)\ **Post date:** [January 17, 2019, 7:06pm UTC](https://forums.wyze.com/t/bug-clips-still-moving-at-faster-than-normal-speed-when-viewing/9794/5 "2019-01-17T19:06:12Z")
Exactly, looks like autos speed past at 50km per hour. Event playback. Firmware here is 4.9.3.64 Been doing this for quite some time now. Thanx, 73’ Tuna ---
**Author:** ![WyzeLi](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzeli/32/732_2.png) [@WyzeLi](https://forums.wyze.com/u/WyzeLi)\ **Post date:** [January 17, 2019, 10:21pm UTC](https://forums.wyze.com/t/bug-clips-still-moving-at-faster-than-normal-speed-when-viewing/9794/6 "2019-01-17T22:21:42Z")
I’m sorry for the late response. Would you mind telling me what your ticket number? ---
**Author:** ![joeman](https://avatars.discourse-cdn.com/v4/letter/j/6f9a4e/32.png) [@joeman](https://forums.wyze.com/u/joeman)\ **Post date:** [January 17, 2019, 11:39pm UTC](https://forums.wyze.com/t/bug-clips-still-moving-at-faster-than-normal-speed-when-viewing/9794/7 "2019-01-17T23:39:28Z")
[https://support.wyzecam.com/hc/requests/160965](https://support.wyzecam.com/hc/requests/160965) ---
**Author:** ![WyzeLi](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzeli/32/732_2.png) [@WyzeLi](https://forums.wyze.com/u/WyzeLi)\ **Post date:** [January 18, 2019, 1:05am UTC](https://forums.wyze.com/t/bug-clips-still-moving-at-faster-than-normal-speed-when-viewing/9794/8 "2019-01-18T01:05:50Z")
Thank you for the link. I’ve located your ticket. Will look into it. ---
**Author:** ![rng888](https://avatars.discourse-cdn.com/v4/letter/r/d6d6ee/32.png) [@rng888](https://forums.wyze.com/u/rng888)\ **Post date:** [January 20, 2019, 3:45pm UTC](https://forums.wyze.com/t/bug-clips-still-moving-at-faster-than-normal-speed-when-viewing/9794/9 "2019-01-20T15:45:35Z")
Ticket #162394 Regards, Rob ---
**Author:** ![Shreveman](https://avatars.discourse-cdn.com/v4/letter/s/71e660/32.png) [@Shreveman](https://forums.wyze.com/u/Shreveman)\ **Post date:** [February 17, 2019, 4:35am UTC](https://forums.wyze.com/t/bug-clips-still-moving-at-faster-than-normal-speed-when-viewing/9794/10 "2019-02-17T04:35:54Z")
Did this problem get resolved? I’m having the same problem. ---
**Author:** ![mixonepa](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/mixonepa/32/7623_2.png) [@mixonepa](https://forums.wyze.com/u/mixonepa)\ **Post date:** [February 17, 2019, 4:49am UTC](https://forums.wyze.com/t/bug-clips-still-moving-at-faster-than-normal-speed-when-viewing/9794/11 "2019-02-17T04:49:17Z")
Hello @Shreveman, is your device that your experiencing this issue with updated to the latest firmware update? ---
**Author:** ![Shreveman](https://avatars.discourse-cdn.com/v4/letter/s/71e660/32.png) [@Shreveman](https://forums.wyze.com/u/Shreveman)\ **Post date:** [February 18, 2019, 8:18pm UTC](https://forums.wyze.com/t/bug-clips-still-moving-at-faster-than-normal-speed-when-viewing/9794/12 "2019-02-18T20:18:44Z")
My cam did have the latest firmware. It appears to be working fine now, however. Thanks for your response. ---
**Author:** ![mixonepa](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/mixonepa/32/7623_2.png) [@mixonepa](https://forums.wyze.com/u/mixonepa)\ **Post date:** [February 18, 2019, 8:19pm UTC](https://forums.wyze.com/t/bug-clips-still-moving-at-faster-than-normal-speed-when-viewing/9794/13 "2019-02-18T20:19:37Z")
Glad to hear that, no problem. 😄 ---
**Author:** ![joeman](https://avatars.discourse-cdn.com/v4/letter/j/6f9a4e/32.png) [@joeman](https://forums.wyze.com/u/joeman)\ **Post date:** [May 11, 2019, 5:17pm UTC](https://forums.wyze.com/t/bug-clips-still-moving-at-faster-than-normal-speed-when-viewing/9794/14 "2019-05-11T17:17:03Z")
This issue has still not been resolved for me. Ticket submitted back in January (Ticket 159964) had some efforts from the support team regarding an updated firmware that did not resolve the issue. The cameras have since seen at least one regular firmware update with no change. Currently on 4.9.4.37 To clarify, for me, the problem is intermittent. It is however ALWAYS related to low bit-rate streams. For whatever reason when the camera bit rate drops below say 35-40 KB/s any triggered or manual recording exhibits the problem (fast playback and incorrectly reported duration). When in IR (night) mode bit-rates are normal and records are fine. I first thought it might be signal related as the problem was with two of my cameras that were farthest form the router, but this has not been consistently the case. Just today one camera was streaming at 130 KB/s+ and the one right next to it was at 20 KB/s. WiFi signal was 90% and 88% respectively. I am at a loss to try and explain this (as I think Wyze support is as well). Again the really weird part is the moment I switch to IR/night mode bit-rates pop up to normal (120 KB/s+) and records are played back just fine. ---
**Author:** ![anders50](https://avatars.discourse-cdn.com/v4/letter/a/f4b2a3/32.png) [@anders50](https://forums.wyze.com/u/anders50)\ **Post date:** [June 8, 2019, 3:04am UTC](https://forums.wyze.com/t/bug-clips-still-moving-at-faster-than-normal-speed-when-viewing/9794/15 "2019-06-08T03:04:39Z")
My 2 cameras are doing the same thing, I’m going to try SD recording instead of HD, maybe the bit rate will be higher? Please let me know if Wyze comes up with a fix. Thanks. ---
**Author:** ![johnnyfarah1](https://avatars.discourse-cdn.com/v4/letter/j/7cd45c/32.png) [@johnnyfarah1](https://forums.wyze.com/u/johnnyfarah1)\ **Post date:** [January 11, 2020, 1:33pm UTC](https://forums.wyze.com/t/bug-clips-still-moving-at-faster-than-normal-speed-when-viewing/9794/16 "2020-01-11T13:33:15Z")
Has this been resolved? I’m having issues now as well. ---
**Author:** ![anders50](https://avatars.discourse-cdn.com/v4/letter/a/f4b2a3/32.png) [@anders50](https://forums.wyze.com/u/anders50)\ **Post date:** [January 11, 2020, 4:51pm UTC](https://forums.wyze.com/t/bug-clips-still-moving-at-faster-than-normal-speed-when-viewing/9794/17 "2020-01-11T16:51:20Z")
Never received a response, I still have this happening most of the time when I view my recordings. ---
**Author:** ![joeman](https://avatars.discourse-cdn.com/v4/letter/j/6f9a4e/32.png) [@joeman](https://forums.wyze.com/u/joeman)\ **Post date:** [October 18, 2021, 11:49pm UTC](https://forums.wyze.com/t/bug-clips-still-moving-at-faster-than-normal-speed-when-viewing/9794/18 "2021-10-18T23:49:32Z")
This problem has resurfaced on a v2 camera that previously never had an issue. Also see this related thread: > [@HD bitrate lower than SD (Cam v2)](https://forums.wyze.com/t/hd-bitrate-lower-than-sd-cam-v2/54443): > > I got 5 cameras and have only installed 2 so far (ran out of time). My problem is that one of the cams has some weird issue where HD bitrate is staying around 20 kb/s and dropping as low as 1. As soon as I switch it to SD or turn on night mode, it bounces up to 80-120 like my other cameras has (which is actually further from the router). The affected camera is literally 2 feet from the router on the other side of a wall (drywall + vinyl sidng) …has 90% WIFI signal. Firmware 4.9.4.108. Anyone h…