# Bought CamPlus, but never showed up on my Iphone App **URL:** \ **Category:** Services & Integrations\ **Tags:** iphone-ipad\ **Created:** [December 7, 2020, 1:16am UTC](https://forums.wyze.com/t/bought-camplus-but-never-showed-up-on-my-iphone-app/146713 "2020-12-07T01:16:23Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Wiin](https://avatars.discourse-cdn.com/v4/letter/w/65b543/32.png) [@Wiin](https://forums.wyze.com/u/Wiin)\ **Post date:** [December 7, 2020, 1:16am UTC](https://forums.wyze.com/t/bought-camplus-but-never-showed-up-on-my-iphone-app/146713/1 "2020-12-07T01:16:23Z")
Hello there, Hope all is well. I’ve bought a 1 year subscription for CamPlus and paid through paypal. Per instruction, i need to go to my account, and activate it under services. However, there is no “Cam Plus” under services and i’m pretty sure i used the same email address when purchasing. I’ve been trying to call the customer support phone number today but noone picked up yet. Any advice on this or how should i create a support case? Thank you. ---
**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\ **Post date:** [December 7, 2020, 4:15am UTC](https://forums.wyze.com/t/bought-camplus-but-never-showed-up-on-my-iphone-app/146713/2 "2020-12-07T04:15:24Z")
Hello @Wiin and welcome to the community. The only help I can give is to make sure the email addresses are the same. I do know support is closed today but your best bet is to call them tomorrow. [WYZE Support](https://support.wyzecam.com/hc/en-us) Live support is available: +1-206-339-9646 Monday - Friday 5 am - 6 pm PT Saturday 8 am - 4 pm PT ---
**Author:** ![Wiin](https://avatars.discourse-cdn.com/v4/letter/w/65b543/32.png) [@Wiin](https://forums.wyze.com/u/Wiin)\ **Post date:** [December 7, 2020, 9:45pm UTC](https://forums.wyze.com/t/bought-camplus-but-never-showed-up-on-my-iphone-app/146713/3 "2020-12-07T21:45:40Z")
Thank you. I reached out today, and Louise from the support team told me to wait at least a week for the subscription to show up. I will give it some times and come back later to update the topic just in case someone else has the same question later then. Thank you. ---
**Author:** ![goregrindcaron](https://avatars.discourse-cdn.com/v4/letter/g/a698b9/32.png) [@goregrindcaron](https://forums.wyze.com/u/goregrindcaron)\ **Post date:** [December 8, 2020, 8:22pm UTC](https://forums.wyze.com/t/bought-camplus-but-never-showed-up-on-my-iphone-app/146713/4 "2020-12-08T20:22:44Z")
So we lose 1 week of Cam plus even if we pay it ? ---
**Author:** ![dashinn2](https://avatars.discourse-cdn.com/v4/letter/d/3ec8ea/32.png) [@dashinn2](https://forums.wyze.com/u/dashinn2)\ **Post date:** [December 9, 2020, 2:00am UTC](https://forums.wyze.com/t/bought-camplus-but-never-showed-up-on-my-iphone-app/146713/5 "2020-12-09T02:00:22Z")
What I was told by Rodrigo V in chat a few days ago was that the subscription doesn’t start until we activate it on a camera. I was also told it would show up in a week, but on the other thread about this issue, one of the posters has been waiting more than a week already and it hasn’t shown up. I’ve got a DM to a Wyze rep with screenshots of the issue included and he’s promised to look into it from the back end. We’ll have to see what happens. ---
**Author:** ![goregrindcaron](https://avatars.discourse-cdn.com/v4/letter/g/a698b9/32.png) [@goregrindcaron](https://forums.wyze.com/u/goregrindcaron)\ **Post date:** [December 9, 2020, 2:12am UTC](https://forums.wyze.com/t/bought-camplus-but-never-showed-up-on-my-iphone-app/146713/6 "2020-12-09T02:12:32Z")
Good to know, thanks for the response. Will continue to lurk the forum. ---
**Author:** ![dashinn2](https://avatars.discourse-cdn.com/v4/letter/d/3ec8ea/32.png) [@dashinn2](https://forums.wyze.com/u/dashinn2)\ **Post date:** [December 9, 2020, 2:14pm UTC](https://forums.wyze.com/t/bought-camplus-but-never-showed-up-on-my-iphone-app/146713/7 "2020-12-09T14:14:19Z")
And mine was fixed this morning, so that’s good. ---
**Author:** ![goregrindcaron](https://avatars.discourse-cdn.com/v4/letter/g/a698b9/32.png) [@goregrindcaron](https://forums.wyze.com/u/goregrindcaron)\ **Post date:** [December 9, 2020, 2:30pm UTC](https://forums.wyze.com/t/bought-camplus-but-never-showed-up-on-my-iphone-app/146713/8 "2020-12-09T14:30:39Z")
Same for me! But it tell me the subscription have bgan the 6th. So 3 days ‘‘waste’’. ---
**Author:** ![dashinn2](https://avatars.discourse-cdn.com/v4/letter/d/3ec8ea/32.png) [@dashinn2](https://forums.wyze.com/u/dashinn2)\ **Post date:** [December 9, 2020, 3:35pm UTC](https://forums.wyze.com/t/bought-camplus-but-never-showed-up-on-my-iphone-app/146713/9 "2020-12-09T15:35:50Z")
Mine has 12/03 as the renewal date, so I lost six days, but it could have been worse.