# Beware firmware update **URL:** \ **Category:** Cameras\ **Tags:** cam-v3, iphone-ipad\ **Created:** [January 17, 2024, 7:39pm UTC](https://forums.wyze.com/t/beware-firmware-update/286897 "2024-01-17T19:39:36Z")\ **Posts on this page:** 1\ **Showing post:** 3
**Author:** ![carverofchoice](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/carverofchoice/32/107068_2.png) [@carverofchoice](https://forums.wyze.com/u/carverofchoice)\ **Post date:** [January 17, 2024, 7:57pm UTC](https://forums.wyze.com/t/beware-firmware-update/286897/3 "2024-01-17T19:57:23Z")
It’s not the firmware. There is a service advisory. It seems any camera that reboots can’t authenticate, and loading new firmware makes a camera reboot: > [@Service Advisory - 1/17/2024](https://forums.wyze.com/t/service-advisory-1-17-2024/286843): > > 1/17/24 10:47 AM PT - We are continuing to investigate the outage causing live stream and connectivity issues, missing Rules and triggers, and error code 67 for some customers. Due to the connectivity problems, it would be helpful and appreciated if affected customers with microSD cards and ability to read the card on a computer could send us microSD card logs from their affected cameras. We apologize for the trouble and appreciate your patience. Here are the log instructions: MicroSD Log Colle… Just wait a while, they should fix it and your stuff will work again. --- _[View the full topic](https://forums.wyze.com/t/beware-firmware-update/286897)._