Best tip for owning a Wyze product is to simply return it to the place of purchase and go buy a camera from a different company. So many people with the same issues. Customer service is not helpful. Don’t waste time and energy with the Wyze company… check out Simple safe (currently a 45 percent off sale and try before you buy option) Blink and Google Nest are also both great options, maybe even check out Merkury. I am so disappointed by the Wyze company and wish everyone who will be staying with Wyze the best but strongly recommend switching to another company. Don’t end up like me with 8 Wyze cameras starting all over with a new company because of Wyze customer service and faulty cameras. I actually feel like they make the cameras this way just so customers are forced to purchase new ones.