Where are you seeing this? If you do not have a cloud subscription to Cam Plus, you must have the basic cloud storage which is just a thumbnail of the event. To view your SD card recordings, visit the live view page for the camera and tap the “SD card” button. @Bam replied with a photo in your new topic showing where this button is.
If you can provide any more info about your issue, including screen shots we can walk you thoguh the features to understand the functions of the camera.