Yes you are right i will do a ticket number right now.
Thank you.
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Created, thank you.
Wyze Ticket 4590056
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Update : i still have a brick. 
My Battery Cam Pro also had connectivity issues over a month ago. Wyze support wasn’t able to solve issues with the BCP for nearly a year. (Nor did they even care to try) I moved onto the Tap0 C460 and it works perfect. It doesn’t have 24/7 20FPS recording, but what good is the Wyze BCP footage if it cannot be retrieved because the Wyze Servers have issues.
The Tap0 C460 records 24/7 at 1FPS and 15FPS when motion is detected. I’ve had them up for nearly a month and it’s been very accurate at detecting motion. The C460 is solar powered, the BCP were hardwired.
Ditch the brick and get the round C460 cans!
I think i will have to. My V4 two of them, have failed recording SD like all my V3 did.
So much trouble going on.