# Base station won't connect to Eero **URL:** \ **Category:** Power & Lighting\ **Tags:** iphone-ipad\ **Created:** [November 19, 2020, 7:27pm UTC](https://forums.wyze.com/t/base-station-wont-connect-to-eero/143381 "2020-11-19T19:27:09Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![oliver\_libaw](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/oliver_libaw/32/28868_2.png) [@oliver\_libaw](https://forums.wyze.com/u/oliver_libaw)\ **Post date:** [November 19, 2020, 7:27pm UTC](https://forums.wyze.com/t/base-station-wont-connect-to-eero/143381/1 "2020-11-19T19:27:09Z")
I can’t get my base station to connect to my Eero network. The light just keeps flashing blue, even after repeated reboots + ethernet cable swaps. It’s plugged into a secondary Eero (not the main one plugged into the router). Can anyone help me sort this out? Thank you! ---
**Author:** ![Omgitstony](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/omgitstony/32/7449_2.png) [@Omgitstony](https://forums.wyze.com/u/Omgitstony)\ **Post date:** [November 19, 2020, 8:55pm UTC](https://forums.wyze.com/t/base-station-wont-connect-to-eero/143381/2 "2020-11-19T20:55:48Z")
Welcome to the forums! Does it work if you plug the base station into the router itself? Trying to trouble shoot if it’s a eero setting that’s causing issue here, or a router issue. I don’t have a eero mesh system, but Ill throw out the bat signal and wonder if any of my [@Mavens](https://forums.wyze.com/groups/mavens) friends do. Any Eero maves provide any tips here? ---
**Author:** ![dr.know](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/dr.know/32/24509_2.png) [@dr.know](https://forums.wyze.com/u/dr.know)\ **Post date:** [November 19, 2020, 9:28pm UTC](https://forums.wyze.com/t/base-station-wont-connect-to-eero/143381/3 "2020-11-19T21:28:31Z")
Hi @oliver_libaw and Welcome, again. Read over what was available on the Eero and could’t find anything preventing setup. The 2.4 Ghz and 5Ghz default to same the SSID but not sure if they are on the same sub-net as the Eero’s physical port connection on satellite station. To set up your phone WiFi and Base unit must be on the same network. Shut off your mobile data connection. There are optional protection packages for data security on the Eero. Check that the proper ports are open on the router so the Base can communicate with the AWS & NTP servers. 1st time hookup: Closed everything on my network and opened the firewall. Got it working, then allowed the necessary ports on router. > **[What ports are necessary for Wyze Cams to operate?](https://support.wyze.com/hc/en-us/articles/360031479511-What-ports-are-necessary-for-Wyze-Cams-to-operate-?source=search&auth_token=eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjoyMzQ4NDQzLCJ1c2VyX2lkIjo0MDE4OTY4NDk4MzEsInRpY2tldF9pZCI6NzIxMzE1LCJjaGFubmVsX2lkIjo2MywidHlwZSI6IlNFQVJDSCIsImV4cCI6MTYwMDAyOTMwOX0.T_exEpOTiBlz8HLndTcE5l8bakKdi2dMl8YBtHjuF7g)** > > In most cases, home users will not need to manually change ports. If you are on a business/enterprise network your IT department can manually open the ports needed. > Here is a list of the necessary ... ---
**Author:** ![Brlepage](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/brlepage/32/21184_2.png) [@Brlepage](https://forums.wyze.com/u/Brlepage)\ **Post date:** [November 19, 2020, 9:29pm UTC](https://forums.wyze.com/t/base-station-wont-connect-to-eero/143381/4 "2020-11-19T21:29:26Z")
No Eero here. @dr.know and @Omgitstony have some great tips! ---
**Author:** ![tomp](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/tomp/32/4837_2.png) [@tomp](https://forums.wyze.com/u/tomp)\ **Post date:** [November 19, 2020, 10:26pm UTC](https://forums.wyze.com/t/base-station-wont-connect-to-eero/143381/5 "2020-11-19T22:26:44Z")
Welcome to the Community @oliver_libaw… I also have an Eero and have had absolutely zero problems with any device connecting. There is an option to pause 5g temporarily while you try to connect: Home Screen/Settings/Troubleshoot/My Device Won’t Connect/Pause 5g Temporarily. Strongly doubt that’s your problem though, since you are direct connecting. Obvious suggestions are switching ports on the back of the Node you are using or swapping to a different cable (which you have already tried). In particular I would try using your Gateway Eero but even just swapping nodes might help if you have more than just two. If none of that works I would try contacting Wyze Support: Live support is available: +1-206-339-9646 Monday - Friday 5 am - 6 pm PT Saturday 8 am - 4 pm PT. This should give you a quick resolution, but you can also reach them online at [Wyze Support](https://support.wyzecam.com/hc/en-us/requests/new). Also, I have found that the Eero Support is excellent if it turns out to be an Eero problem. ---
**Author:** ![oliver\_libaw](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/oliver_libaw/32/28868_2.png) [@oliver\_libaw](https://forums.wyze.com/u/oliver_libaw)\ **Post date:** [November 22, 2020, 12:38am UTC](https://forums.wyze.com/t/base-station-wont-connect-to-eero/143381/6 "2020-11-22T00:38:09Z")
After a thorough and exhaustive investigation, I discovered… my ethernet cable was balky. I swapped it out and it’s working fine now : ) thanks so much for the quick, helpful response! ---
**Author:** ![tomp](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/tomp/32/4837_2.png) [@tomp](https://forums.wyze.com/u/tomp)\ **Post date:** [November 22, 2020, 1:03am UTC](https://forums.wyze.com/t/base-station-wont-connect-to-eero/143381/7 "2020-11-22T01:03:42Z")
I’m glad you are up and running. I have loved mine. I struggled for a year with an ISP box and had endless problems and many calls to Support, all of which stopped when I moved up to Mesh. Feel free to post back with any other questions! ---
**Author:** ![wbowser](https://avatars.discourse-cdn.com/v4/letter/w/eada6e/32.png) [@wbowser](https://forums.wyze.com/u/wbowser)\ **Post date:** [July 7, 2021, 2:13pm UTC](https://forums.wyze.com/t/base-station-wont-connect-to-eero/143381/8 "2021-07-07T14:13:58Z")
I had the same problem. It turned out to be the WPA3 security setting on the eero. As soon as I turned it off, I was able to connect to the eero mesh network. I hope this is helpful to others as why support was unable to solve the problem. ---
**Author:** ![dpfeffer03](https://avatars.discourse-cdn.com/v4/letter/d/c67d28/32.png) [@dpfeffer03](https://forums.wyze.com/u/dpfeffer03)\ **Post date:** [May 28, 2022, 2:08pm UTC](https://forums.wyze.com/t/base-station-wont-connect-to-eero/143381/9 "2022-05-28T14:08:53Z")
I was able to connect my base station to eero router with the ethernet cable but unplugging it to connect to Wi-Fi failed every time. Turning of the WPA3 fixed the issue for me too. Connected to wifi right away. ---
**Author:** ![fiidim](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/fiidim/32/62897_2.png) [@fiidim](https://forums.wyze.com/u/fiidim)\ **Post date:** [July 1, 2022, 12:56am UTC](https://forums.wyze.com/t/base-station-wont-connect-to-eero/143381/10 "2022-07-01T00:56:00Z")
I have Eero pods, and WPA3 enabled, and every single device (50+) are able to figure out whether they want to connect to WPA2 or WPA3. The Wyze Base Station is the only device that has no idea what to do. With WPA3 disabled, it figures out how to use WPA2. With WPA3 enabled, it just flashes blue. I have 8 WyzeCams (4 indoor and 4 outdoor), and this is fairly unacceptable as a workaround. WPA3 has been around for at least 4 years. Surely Wyze Labs can just make the Base Station smart enough to continue to use WPA2, and not just give up and do nothing. ---
**Author:** ![Omgitstony](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/omgitstony/32/7449_2.png) [@Omgitstony](https://forums.wyze.com/u/Omgitstony)\ **Post date:** [July 1, 2022, 5:23am UTC](https://forums.wyze.com/t/base-station-wont-connect-to-eero/143381/11 "2022-07-01T05:23:13Z")
Welcome to the forums! I have experienced something very similar to your issue with the wifi settings on my AP and the base station connecting to it. > [@Base station not connecting - flashing blue light](https://forums.wyze.com/t/base-station-not-connecting-flashing-blue-light/118321/75): > > What wifi equipment do you use? I had the flashing blue in my base after I went to wifi mode, but it connected after I went into my Ubiquity access point settings and enabled “legacy 11b” support in the ssid I was trying to connect to. I’ve seen a few times other users on here having the same success. My exact setting will probably look different than your router settings pages but I think there’d be a similar labeled toggle somewhere in the Wi-Fi settings. ---
**Author:** ![fiidim](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/fiidim/32/62897_2.png) [@fiidim](https://forums.wyze.com/u/fiidim)\ **Post date:** [July 1, 2022, 12:10pm UTC](https://forums.wyze.com/t/base-station-wont-connect-to-eero/143381/12 "2022-07-01T12:10:22Z")
I am using Eero 6+ pods. The only option I have is to disable WPA3, which seems like a non option. WPA2 is still available to connect with, the base station just wont do it. ---
**Author:** ![wbowser](https://avatars.discourse-cdn.com/v4/letter/w/eada6e/32.png) [@wbowser](https://forums.wyze.com/u/wbowser)\ **Post date:** [July 1, 2022, 1:20pm UTC](https://forums.wyze.com/t/base-station-wont-connect-to-eero/143381/13 "2022-07-01T13:20:08Z")
I think you are right. BTW, I found EERO’s Customer service very helpful in working through the problem. Wyze Customer service not so much. ---
**Author:** ![fiidim](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/fiidim/32/62897_2.png) [@fiidim](https://forums.wyze.com/u/fiidim)\ **Post date:** [July 3, 2022, 7:05pm UTC](https://forums.wyze.com/t/base-station-wont-connect-to-eero/143381/14 "2022-07-03T19:05:44Z")
I don’t suspect it’s a big problem to fix, since all my other devices just choose to use WPA2 if they don’t support WPA3, and both are available. Feels like the Wyze Base Station just makes a wrong decision somewhere along the way. It seems like driving a tack in with a hammer to disable WPA3 for everyone, just to appease one modern piece of hardware.