# Bad firmware, app or everything **URL:** \ **Category:** Cameras\ **Tags:** troubleshooting, cam-v3, cam-outdoor-v1\ **Created:** [April 8, 2022, 6:26pm UTC](https://forums.wyze.com/t/bad-firmware-app-or-everything/224931 "2022-04-08T18:26:44Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![DeVoiDaNgEl](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/devoidangel/32/59680_2.png) [@DeVoiDaNgEl](https://forums.wyze.com/u/DeVoiDaNgEl)\ **Post date:** [April 8, 2022, 6:26pm UTC](https://forums.wyze.com/t/bad-firmware-app-or-everything/224931/1 "2022-04-08T18:26:44Z")
I don’t know if its firmware, app, or something in between… but the only change has been the latest firmware update, which i did now ive got all kinds of damn problems, and honestly im sick and tired of resetting all my gear back to factory and starting from scratch. bear in mind the apps have been on my various ipads, iphone, etc from day one,… On my ipad it says my bas-station is on Ethernet and no microSD, and on my phone its fine, which is that its on Wifi and has a 32gb SD card in it with my 3 outdoor cams connected to it. One camera (of the three outdoor ones I have) i cant change event recording from image to video, I get that pop up trying to get me to buy their cam plus stuff… clicking on the “x” takes me back to image! it wont change, endless damn loop, my other two camera… changed those to video without issue… they are ALL THE SAME camera models… Ive had to delete everything and re-add them 4 times in less than 18 days… thats BS… it used to work, not most of it is buggered and doesnt work properly… i get an event alert, but on one device says I dont have any events, on the other device I have the event… these were devices working without issue, bear that in mind… the whoel thing has destroyed my faith in this damn company, and like you i recommended it to friends… sucks. ---
**Author:** ![towelkingdom](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/towelkingdom/32/107247_2.png) [@towelkingdom](https://forums.wyze.com/u/towelkingdom)\ **Post date:** [April 8, 2022, 11:33pm UTC](https://forums.wyze.com/t/bad-firmware-app-or-everything/224931/2 "2022-04-08T23:33:39Z")
There were changes made to the free cloud event recording on 3/14/22. In order to keep free cloud event recording, you have to subscribe to cam plus lite. More info can be found at the following links: > [@Cam Plus Lite and Basic Plan Cloud Changes Starting Shortly 3/14/22](https://forums.wyze.com/t/cam-plus-lite-and-basic-plan-cloud-changes-starting-shortly-3-14-22/221239): > > Hi, Forum Friends! Also tagging [@Mods](https://forums.wyze.com/groups/mods) and [@Mavens](https://forums.wyze.com/groups/mavens) here. We fixed some issues like default Cam Plus Lite settings after the feedback from last week when we made the cloud changes that switched Events to thumbnails unless Cam Plus Lite (or Cam Plus) were enabled and set to record videos. If you run into anything unexpected, please post it here! slightly_smiling_face EDIT: If you are having trouble switching your cameras from thumbnails to videos in Camera Settings \> Event Recording \> Recordin… > [@How to Keep Your Cloud Video Recordings Free with Cam Plus Lite](https://forums.wyze.com/t/how-to-keep-your-cloud-video-recordings-free-with-cam-plus-lite/221831): > > A video from one of the Wyze founders: [[How to Keep Your Cloud Video Recordings Free with Cam Plus Lite] ](https://www.youtube.com/watch?v=7aXyP6rHmBw) The latest update removed the ability to record to the sd card in the base station. > [@Outdoor and base show the SD card but event recording is disabled](https://forums.wyze.com/t/outdoor-and-base-show-the-sd-card-but-event-recording-is-disabled/223862/6): > > From the [Cam Plus Lite FAQ](https://support.wyze.com/hc/en-us/sections/360007964392-Cam-Plus-Lite-FAQ): Purchasing Cam Plus will not allow you to store 12-sec events to your base station SD card either.