# AWS IoT Maintenance - 8/5/20 **URL:** \ **Category:** Wyze News\ **Tags:** important\ **Created:** [August 6, 2020, 5:13am UTC](https://forums.wyze.com/t/aws-iot-maintenance-8-5-20/115280 "2020-08-06T05:13:08Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![UserCustomerGwen](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/usercustomergwen/32/75644_2.png) [@UserCustomerGwen](https://forums.wyze.com/u/UserCustomerGwen)\ **Post date:** [August 6, 2020, 5:13am UTC](https://forums.wyze.com/t/aws-iot-maintenance-8-5-20/115280/1 "2020-08-06T05:13:08Z")
Hi, folks! Some of you may be starting to get spammed with notifications or your Wyze products may be suddenly switching settings repeatedly. AWS did IoT maintenance today so some people had delayed notifications or setting changes and some are having them all catch up at once. Our apologies for the experience. > **[Service Status & Known Issues](https://support.wyze.com/hc/en-us/articles/360015979872-Service-Status-Known-Issues)** > > SERVICE STATUS UPDATE > 10/7/22 11:10AM PT - We believe we have identified the root cause and things should start recovering. We will continue to monitor this throughout the day.10:38 AM PT  - We are... ---
**Author:** ![UserCustomerGwen](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/usercustomergwen/32/75644_2.png) [@UserCustomerGwen](https://forums.wyze.com/u/UserCustomerGwen)\ **Post date:** [August 6, 2020, 5:13am UTC](https://forums.wyze.com/t/aws-iot-maintenance-8-5-20/115280/2 "2020-08-06T05:13:21Z")
Pinned globally on August 6, 2020, 5:13am UTC ---
**Author:** ![Nada](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/nada/32/23412_2.png) [@Nada](https://forums.wyze.com/u/Nada)\ **Post date:** [August 6, 2020, 5:31am UTC](https://forums.wyze.com/t/aws-iot-maintenance-8-5-20/115280/3 "2020-08-06T05:31:03Z")
Do you think this would cause sensors to show open when they aren’t and plugs to show on when they are off? Wacky times here. ---
**Author:** ![UserCustomerGwen](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/usercustomergwen/32/75644_2.png) [@UserCustomerGwen](https://forums.wyze.com/u/UserCustomerGwen)\ **Post date:** [August 6, 2020, 5:37am UTC](https://forums.wyze.com/t/aws-iot-maintenance-8-5-20/115280/4 "2020-08-06T05:37:56Z")
Yup! That’s the issue I’m talking about here. Sorry about that! ---
**Author:** ![Nada](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/nada/32/23412_2.png) [@Nada](https://forums.wyze.com/u/Nada)\ **Post date:** [August 6, 2020, 5:39am UTC](https://forums.wyze.com/t/aws-iot-maintenance-8-5-20/115280/5 "2020-08-06T05:39:26Z")
No worries. Glad to know it isn’t an alien vortex. ---
**Author:** ![UserCustomerGwen](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/usercustomergwen/32/75644_2.png) [@UserCustomerGwen](https://forums.wyze.com/u/UserCustomerGwen)\ **Post date:** [August 6, 2020, 5:41am UTC](https://forums.wyze.com/t/aws-iot-maintenance-8-5-20/115280/6 "2020-08-06T05:41:22Z")
Ya know… With how 2020 has gone so far, I don’t think I’d even blink at that. ---
**Author:** ![YeahThatCeeToo](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/yeahthatceetoo/32/22883_2.png) [@YeahThatCeeToo](https://forums.wyze.com/u/YeahThatCeeToo)\ **Post date:** [August 6, 2020, 5:48am UTC](https://forums.wyze.com/t/aws-iot-maintenance-8-5-20/115280/7 "2020-08-06T05:48:52Z")
Yeah, my cams are working now, but I am still getting duplicate notifications from an hour ago or so. I’m sure these will clear out in a few hours though. ---
**Author:** ![UserCustomerGwen](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/usercustomergwen/32/75644_2.png) [@UserCustomerGwen](https://forums.wyze.com/u/UserCustomerGwen)\ **Post date:** [August 6, 2020, 5:51am UTC](https://forums.wyze.com/t/aws-iot-maintenance-8-5-20/115280/8 "2020-08-06T05:51:48Z")
Thanks for letting me know! Sorry you’re still getting the duplicate notifications, YeahThatCeeToo. ---
**Author:** ![Steve75](https://avatars.discourse-cdn.com/v4/letter/s/71e660/32.png) [@Steve75](https://forums.wyze.com/u/Steve75)\ **Post date:** [August 6, 2020, 6:02am UTC](https://forums.wyze.com/t/aws-iot-maintenance-8-5-20/115280/9 "2020-08-06T06:02:30Z")
My sensors are not registering new motion detection and show the last motion detection occurring around 4 hours ago and I keep getting false notifications. Plus none of my wyze bulbs are turning on with motion. They are and have been turning on randomly though. Is this also a result of the maintenance? ---
**Author:** ![UserCustomerGwen](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/usercustomergwen/32/75644_2.png) [@UserCustomerGwen](https://forums.wyze.com/u/UserCustomerGwen)\ **Post date:** [August 6, 2020, 6:03am UTC](https://forums.wyze.com/t/aws-iot-maintenance-8-5-20/115280/10 "2020-08-06T06:03:37Z")
Yes, that sounds like the maintenance issue. It will clear up later and we’re sorry for the difficulty. ---
**Author:** ![Steve75](https://avatars.discourse-cdn.com/v4/letter/s/71e660/32.png) [@Steve75](https://forums.wyze.com/u/Steve75)\ **Post date:** [August 6, 2020, 6:05am UTC](https://forums.wyze.com/t/aws-iot-maintenance-8-5-20/115280/11 "2020-08-06T06:05:24Z")
Ok thank you. I was worried I was going to have to delete and reinstall all my wyze products. I’m glad I won’t have to👍🏼 ---
**Author:** ![zeveli](https://avatars.discourse-cdn.com/v4/letter/z/35a633/32.png) [@zeveli](https://forums.wyze.com/u/zeveli)\ **Post date:** [August 6, 2020, 6:05am UTC](https://forums.wyze.com/t/aws-iot-maintenance-8-5-20/115280/12 "2020-08-06T06:05:37Z")
The notifications have been going non-stop for the last 5 hours. What’s worse is that my motion detectors control my lights, and it was like the twilight zone for almost an hour before I looked into the issue. When everything works it’s great, but when it breaks, it’s really crappy! My motion sensors are displaying the wrong status as well as my lights. ---
**Author:** ![carverofchoice](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/carverofchoice/32/107068_2.png) [@carverofchoice](https://forums.wyze.com/u/carverofchoice)\ **Post date:** [August 6, 2020, 6:05am UTC](https://forums.wyze.com/t/aws-iot-maintenance-8-5-20/115280/13 "2020-08-06T06:05:42Z")
Thanks for this. I thought it might’ve strangely had something to do with updating the beta app today since it coincidentally started causing me problems around the same time: > [@2.12+ app & WCO base station firmware Beta test 8/5/2020](https://forums.wyze.com/t/2-12-app-wco-base-station-firmware-beta-test-8-5-2020/115118/5): > > I noticed this weird status thing on some of my lights too. > > Also, more importantly for me, **all of my sensors are malfunctioning, both motion and contact sensors**. Last accurately logged function on any of my sensors was 8/5/2020 8:55pm MST. No sensors have worked since then. I’ve tested them all, and I have at least 20 sensors. > > My sensors are split between two sensor bridges in 2 different cameras. I tried: > > 1. resetting both cameras > a) no change > 2. I pulled the bridge out and put it back in > a) no change > 3. I reset the cameras again after removing and reinserting the bridge > a) no change > 4. I pulled the bridge out, reset the cameras, then put the bridge back in after they rebooted, > a) no change > 5. Force stopping the app and re-oppening > a) no change > 6. Removed the device and tried to pair the sensor back to the bridge again > a) Still no status changes (but it did pair correctly). > > Around 11:20pm it started showing the crossed out cloud icon on some switches, then suddenly change back and show the last status. It repeated this multiple times. Then I saw that some of the sensors had updated their logs. Now, while I’ve been typing this out, 8:55pm was no longer the last logged status update. Those sensors now showed the last logged status update was 9:23pm, and a different one showed 9:24pm now. That was at least a 2 hour delay on that status log, and it still hasn’t shown any of the status changes since 9:24pm for any of these sensors, including when I tested them all, nor did it ever run the automation rules I had set up, nor the notifications it was supposed to send…it just ignored them. > > Bridge Status lights on both bridges have always gone solid blue and says it is working, but it is lying. > > Every other device can work. Lights work, plugs work, cams work, both in the app and through Google or Alexa. Sensors are all malfunctioning…as in their last state is frozen. Some sensors were open when the problem hit, and some were closed when the problem hit and no matter what I do their state is frozen in that position. > > Perhaps it’s unrelated to the app version, but everything has been working totally fine until this evening after the app update on my main phone. I tried a different device which still had the old app version on it, and it didn’t make a difference using the previous app version (2.12.3 vs 2.12.30). > > Tests run with the following: > WyzeBeta: v2.12.30 > Both Cams: 4.9.6.156 > Plugin Version: 1.2.6.47 > Both Bridges: 0.0.0.33 > > Couldn’t get any sensors to work tonight. Internet is fine (other Wyze devices work, the cameras the bridges are on are working), the bridges show a solid blue light, but no sensors are working suddenly out of the blue perhaps just coincidentally after the app update, but still a critical issue. I was about to send in logs and a support ticket. Thanks for reassuring me it’s just some maintenance, no biggy. I’ll check it out again tomorrow or whatever. Everything seemed to work except for sensor status changes. Maybe make sure customer service knows so they aren’t giving away more free sensors like they always do when standard troubleshooting doesn’t fix things. 🙂 ---
**Author:** ![UserCustomerGwen](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/usercustomergwen/32/75644_2.png) [@UserCustomerGwen](https://forums.wyze.com/u/UserCustomerGwen)\ **Post date:** [August 6, 2020, 6:09am UTC](https://forums.wyze.com/t/aws-iot-maintenance-8-5-20/115280/14 "2020-08-06T06:09:18Z")
@zeveli, it definitely sounds like you got a worse version of this and that really stinks. We’re sorry. ☹ @Steve75 and @carverofchoice, glad we caught you before you did those things! ---
**Author:** ![limac](https://avatars.discourse-cdn.com/v4/letter/l/82dd89/32.png) [@limac](https://forums.wyze.com/u/limac)\ **Post date:** [August 6, 2020, 6:18am UTC](https://forums.wyze.com/t/aws-iot-maintenance-8-5-20/115280/15 "2020-08-06T06:18:10Z")
Would you mind sharing the AWS status link for the IoT maintenance? I don’t seem to find it on them. Also would appreciate if the app can have some kind of notification/banner for affected users to be aware of the issue rather than coming to the status page and the forum. Don’t want to be mean but kinda wasted an hour or so trying figure out why the wyze bridge/sense is not working. Thank you for looking into it. ---
**Author:** ![UserCustomerGwen](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/usercustomergwen/32/75644_2.png) [@UserCustomerGwen](https://forums.wyze.com/u/UserCustomerGwen)\ **Post date:** [August 6, 2020, 6:19am UTC](https://forums.wyze.com/t/aws-iot-maintenance-8-5-20/115280/16 "2020-08-06T06:19:32Z")
I’m sorry, I wasn’t aware of that link so I’m not able to provide it. I’ll definitely be asking for it in the future! I’ll share your app feedback with the team. I don’t think that you were mean with this at all and totally get where you’re coming from. ---
**Author:** ![swolz](https://avatars.discourse-cdn.com/v4/letter/s/eb8c5e/32.png) [@swolz](https://forums.wyze.com/u/swolz)\ **Post date:** [August 6, 2020, 6:29am UTC](https://forums.wyze.com/t/aws-iot-maintenance-8-5-20/115280/17 "2020-08-06T06:29:40Z")
I leave one camera running 24/7 and turn the rest off when we’re home. Once it gets dark, I turn the rest on. Tonight I noticed they won’t even stay on. Is maintenance the reason? Also when the cameras switch to night time, the IR lights automatically come on even though they’re toggled off. I have to go in, turn it on then off to get them to go off. The light thing started after the latest update. ---
**Author:** ![Navymom](https://avatars.discourse-cdn.com/v4/letter/n/e480ec/32.png) [@Navymom](https://forums.wyze.com/u/Navymom)\ **Post date:** [August 6, 2020, 6:33am UTC](https://forums.wyze.com/t/aws-iot-maintenance-8-5-20/115280/18 "2020-08-06T06:33:44Z")
I’m having the same issue. 3 cams will not stay on, cam pan is fine. I turn them on on app and after viewing one, all are off upon return to home screen. ---
**Author:** ![davidnestico2001](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/davidnestico2001/32/18160_2.png) [@davidnestico2001](https://forums.wyze.com/u/davidnestico2001)\ **Post date:** [August 6, 2020, 6:36am UTC](https://forums.wyze.com/t/aws-iot-maintenance-8-5-20/115280/19 "2020-08-06T06:36:46Z")
It’s still happening, I thought it was fixed for almost an hour but started happening again… ---
**Author:** ![limac](https://avatars.discourse-cdn.com/v4/letter/l/82dd89/32.png) [@limac](https://forums.wyze.com/u/limac)\ **Post date:** [August 6, 2020, 6:43am UTC](https://forums.wyze.com/t/aws-iot-maintenance-8-5-20/115280/20 "2020-08-06T06:43:00Z")
Yup, My new-today-arriving WCO still says offline ☹ That’s why I am trying to find out the AWS status link to see if this is an AWS issue or Wyze issue. I was guessing all these WCO arrived today might caused an overload on the server XD. [Next page](https://forums.wyze.com/t/aws-iot-maintenance-8-5-20/115280.md?page=2)