# Assistance with my order

**URL:** <https://forums.wyze.com/t/assistance-with-my-order/336869>\
**Category:** Cameras\
**Tags:** cam-og-telephoto, iphone-ipad\
**Created:** [August 30, 2025, 11:23pm UTC](https://forums.wyze.com/t/assistance-with-my-order/336869 "2025-08-30T23:23:24Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![reddhieden](https://avatars.discourse-cdn.com/v4/letter/r/e36b37/32.png) [@reddhieden](https://forums.wyze.com/u/reddhieden)\
**Post date:** [August 30, 2025, 11:23pm UTC](https://forums.wyze.com/t/assistance-with-my-order/336869/1 "2025-08-30T23:23:24Z")

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Can I please get some assistance with my order from a month ago that I have never received? This is my 5th time reaching out for help

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**Author:** ![K6CCC](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/k6ccc/32/1591_2.png) [@K6CCC](https://forums.wyze.com/u/K6CCC)\
**Post date:** [August 30, 2025, 11:25pm UTC](https://forums.wyze.com/t/assistance-with-my-order/336869/2 "2025-08-30T23:25:09Z")

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This is a user forum - we can’t help you. You need to contact Wyze.

> **[Contact Us: Support, Community, or Careers | Wyze](https://www.wyze.com/pages/contact-us)**
>
> Customer SupportHow can we help? You can chat with an agent or create a support ticket on our help center.We're open for support between 6:00 am - 6:00 pm PT Monday through Friday, and 8 am - 4pm PT Saturday and Sunday.   CommunityFollow us...

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**Author:** ![WyzeJasonJ](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/wyzejasonj/32/8461_2.png) [@WyzeJasonJ](https://forums.wyze.com/u/WyzeJasonJ)\
**Post date:** [August 31, 2025, 4:53am UTC](https://forums.wyze.com/t/assistance-with-my-order/336869/3 "2025-08-31T04:53:51Z")

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I am sorry you are having issues with you order. Can you let me know one of the ticket numbera from when you contacted support so I can look into this further?

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**Author:** ![Grim\_Reaper](https://avatars.discourse-cdn.com/v4/letter/g/9d8465/32.png) [@Grim\_Reaper](https://forums.wyze.com/u/Grim_Reaper)\
**Post date:** [August 31, 2025, 12:52pm UTC](https://forums.wyze.com/t/assistance-with-my-order/336869/4 "2025-08-31T12:52:50Z")

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If the shipper is T-force that may be why you didn’t receive your order. I know someone who recently had his order from Wyze shipped by T-force go missing. Initially T-force claimed “Bad address, returned to sender” which was false, the undelivered order was not returned to Wyze, Wyze couldn’t locate the returned order. Wyze shipped a replacement order through a different shipper by request which was successfully delivered. T-force has a multitude of complaints about its very poor shipping service, Wyze should use a different , reliable, shipper.

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**Author:** ![system](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/system/32/1_2.png) [@system](https://forums.wyze.com/u/system)\
**Post date:** [November 29, 2025, 12:53pm UTC](https://forums.wyze.com/t/assistance-with-my-order/336869/5 "2025-11-29T12:53:40Z")

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Closed on November 29, 2025, 12:53pm UTC

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